Job Summary
We are looking for a Level 2 NOC Analyst (Wed - Sun from 4 pm - 12 am) with 3 to 5 years of related working experience. He or she will be responsible for supporting the IT department with maintaining the company’s existing IT infrastructure as well as supporting our external clients through our Network Operating Center (NOC).
Primary Responsibilities:
- Serve as initial point of contact and respond to client support requests (primarily via phone and email).
- Proactively monitor managed client networks and end point devices.
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, etc.
- Provide 1st/2nd level Help Desk support and basic Level 3 support.
- Maintain and support company’s existing IT network infrastructure & phone system.
- Maintain cloud environment by identifying system requirements; installing upgrades; monitoring system performance.
- Administer windows servers, clients, AD, Office365, Applications, Phone systems & cloud services.
- Provide Technical assistance remotely/in-person to our end users and technicians whenever required.
- Maintain system capability by staging & testing hardware and software.
- Provide advice and assist in making recommendations for new hardware/software tools.
- Provide advanced troubleshooting skills and assistance to end users, liaise with application vendors support when necessary.
- Create & update documentation of knowledge base, standard processes and procedures.
- Working in the days and nights occasionally, when required.
- Schedule and maintain digital advertising on all client digital displays.
- Assist with hardware and software setup for client installation.
- Assist remotely onsite techs with support and configuration.
- Perform firmware updates on client devices.
- Create, manage and update clients facing tickets.
Skills and Experience:
- College or university degree in a related field (including computer networking, technical support) and/or 3-5 years of related work experience.
- MCP, MCSE, CompTIA certified.
- Solid knowledge of Windows Operating Systems and MS Office Suites.
- Good understanding of Mac OSX (Configuration, administration and troubleshooting).
- Practical knowledge of networking, TCP/IP, patching with switches telecommunication operations, troubleshooting of equipment.
- Understand basic internet and client/server architectures.
- Experience with Cloud services is an asset (Azure Cloud and AWS).
- Strong verbal and written communication skills.
- Solid customer service skills with experience interfacing with all levels of stakeholders.
- Experience with different CMS systems and layouts is an asset.
- Please note that ICON Digital requires a mandatory Criminal Background check prior to employment.
ABOUT ICON
ICON is a full-service organization with a 120,000 square foot state-of-the-art production facility based in Markham, Ontario. With additional offices based in Toronto, New York, and Montreal, we are unmatched in terms of technology, production capabilities, and product diversity, serviced by the most experienced and knowledgeable team of display graphics, digital signage, video production, and print professionals in the business. ICON’s reputation for reliability, quality workmanship, professionalism, and customer service is well earned and reflected by the trust and loyalty of clients we serve.
As a multi-faceted visual communications media company, we serve our clients’ needs of transforming spaces in retail, out-of-home advertising, digital, corporate/event marketing, hospitality, and consumer packaged goods (CPG) industries. Our company name represents strength and innovation, both of which are necessary for growth and success within our respective industries. Within ICON we have two divisions – ICON Media and ICON Visual; these divisions support the commitment we give to our clients to continue being leaders in All Things Visual!
We thank all applicants, however, only those selected for an interview will be contacted. ICON Media is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply.
ICON is a supporter of AODA (Accessibility for Ontarians with Disabilities Act). Accommodation will be provided to all applicants with disabilities during the recruitment process. Please include a summary of the accommodation required in your application email.
Pay: $45,000.00-$47,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Markham, ON L3R 5G2: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 3 years (required)
Work Location: In person
