Who We Are
Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.
Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.
Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.
This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.
Responsibilities
Security Patrol & Public Safety
- Conduct regular foot patrols throughout the shopping centre, including common areas, parking lots, food courts, and exterior grounds.
- Maintain a highly visible security presence to help deter theft, vandalism, and other unwanted activity.
- Monitor entrances, exits, and high-traffic areas to promote a safe environment for shoppers, tenants, and staff.
- Identify and report safety hazards, suspicious activity, and security concerns.
Customer Service & Community Engagement
- Deliver exceptional customer service while providing a welcoming and professional security presence.
- Assist shoppers, tenants, and visitors with directions, general inquiries, and other requests.
- Build positive relationships with retailers, mall management, and members of the public.
- Resolve concerns professionally using strong communication and conflict de-escalation skills.
Emergency Response & Incident Management
- Respond promptly to medical emergencies, alarms, disturbances, and security incidents.
- Provide First Aid, CPR, or AED assistance until emergency responders arrive.
- Assist with evacuations and emergency procedures when required.
- Coordinate with police, fire, EMS, and mall management during emergency situations.
Reporting & Documentation
- Complete accurate daily activity logs, incident reports, and occurrence reports.
- Document observations, incidents, and actions taken in a clear and professional manner.
- Communicate important information during shift handovers to ensure operational continuity.
Surveillance & Site Security
- Monitor CCTV systems and respond to suspicious or unusual activity.
- Assist with access control for restricted areas and back-of-house operations.
- Support special events, crowd management, and holiday traffic as required.
- Maintain accountability for company-issued equipment and follow all site policies and procedures.
Required Qualifications
- Valid Ontario Security Guard Licence.
- Valid First Aid & CPR Certification (or willingness to obtain before employment).
- Excellent verbal and written English communication skills.
- Outstanding customer service and interpersonal skills.
- Professional, approachable, and confident in interacting with the public.
- Ability to remain calm and make sound decisions in emergency situations.
- Comfortable working independently and as part of a team.
- Basic computer and smartphone skills for report writing and communication.
- Ability to stand, walk, and patrol for extended periods (8–12-hour shifts).
- Flexible availability, including days, evenings, weekends, holidays, and peak shopping periods.
Preferred Qualifications
- Previous experience in mall security, retail security, customer service, hospitality, or another public-facing role is considered an asset.
- Use of Force certificate.
- Strong conflict resolution and de-escalation skills.
- Experience working in busy, high-traffic environments is considered an asset.
Physical & Working Conditions
- Ability to stand and walk for extended periods throughout the shift.
- Comfortable working indoors and outdoors, including parking lot patrols.
- Ability to respond quickly and effectively to emergencies and unexpected situations.
- Work in a fast-paced environment with frequent interaction with shoppers, tenants, and visitors.
- Shifts may include days, evenings, nights, weekends, statutory holidays, and peak retail seasons.
What We Offer
- Starting pay: $21.00 per hour
- Full-time and part-time opportunities
- Flexible scheduling
- Ongoing training and career advancement opportunities
- Supportive team environment
- Diverse and dynamic work environment
Why Join Guardteck
Growth Potential
We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.
Learn & Develop
Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.
Strong Team Environment
Be part of a team that communicates clearly, supports one another, and shows up ready to perform.
Purpose Driven Work
Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.
Recognition & Appreciation
We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.
If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.
Ready to be awesome? Apply today and help us build something special.
Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.
