Server - Canada
Restoration Hardware
Toronto, ON
We believe that service starts inside the organization and embrace a concept called “People First.” At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement and enjoy a 50% product discount.

To add to our innovative luxury lifestyle platform, RH has launched its first Food and Beverage Program in Chicago with an emphasis on ingredient driven seasonal cuisine with a curated world class wine list and artisanal beers.

RH is seeking a Server with a demonstrated ability to support company leadership in the execution of new and existing business strategies for our successful Food & Beverage concept in Chicago. This includes: providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.

RESPONSIBILITIES

Must live Our Values: People, Service, Quality and Innovation
Support team members and managers with guest services
Responsible for the daily setup and breakdown of the dining area
Be knowledgeable of all food and beverage offerings including ingredients, methods of preparation and proper service; be able to explain all food and beverage items listed on the menu
Ensure guest checks are accurate and closed out properly
Prepare server check out report and accurate tip outs
Provide friendly yet discreet and unobtrusive service in: greeting, seating and waiting on all guests
Anticipate guest needs, both internal & external
Assist guests with food and beverage orders
Answer guest questions with regards to Food &Beverage
Answer guest questions with regards to the Gallery and connect them with an associate to help with Gallery needs
Always provide the highest quality service to internal and external guests
Engage guests when appropriate to make them feel welcomed and “at home”
Ensure the pantry, common areas, dining area and overall gallery environment is presentable throughout the course of the day
Assist management to ensure the consistent integrity of the physical facility where food & beverages are served and stored
Monitor hospitality areas to ensure they are kept clean, safe and code compliant. Communicate with Manager any issues and assist as needed.
Assist with onsite and offsite events
Develop and maintain a working knowledge/interest in RH core furnishings business
Complete any additional tasks as assigned by Food & Beverage Management or Gallery Leaders
Attend and participate at all scheduled meetings and trainings
Participate in teamwork and foster harmonious working climate
Give feedback on guest comments or complaints to the management
Report employee and guest accidents

RELATED COMPETENCIES

Minimum of 2-3 years experience as a Server
Smart Serve Certified
Food Handlers Certified
Willing to learn new and exciting things
Must be 19 years or older
Energetic, accountable and team oriented
Reliable, dependable and responsible
Ability to proactively find ways to maintain gallery cleanliness and efficiency
Ability to multi-task in a fast paced environment with a positive attitude
Basic computer skills is a plus
Experience with Aloha or a similar POS system
Knowledgeable of food, wine and beer

PHYSICAL REQUIREMENTS

Must be able to lift up to 50 pounds
Must be able to work standing and walking for extended periods of time

SCHEDULING REQUIREMENTS

This position is full or part time. Candidates must be willing to have flexible schedules and must be willing to work weekends and holidays.

BENEFITS

Great benefits package with premier medical, dental and vision partners
Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items
Access to all RH Members Program benefits, including complimentary design services
High-value discounts with respected national vendors, partners and retailers
Generous Referral Bonus Program to reward associates for recruiting top talent