Position Title
Administrative Assistant
Department/Unit
Physiotherapy Clinic
Location
Halifax, Nova Scotia, Canada
Employee Group
NSGEU Local 77
Duration of Contract (if applicable)
1 year
Employment Type
Full Time
Full-time Equivalency (FTE)
1.0
Salary
$27.60-$34.94 per hour ($50,232 - $63,584 per annum, 35 hours per week)
Provisional Statement
This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.
About Dalhousie University
Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.
Job Summary
The Dalhousie Physiotherapy Clinic delivers exceptional physiotherapy services to Dalhousie’s students, athletes, faculty/staff and the general public utilizing an evidence-based treatment approach, creating innovative experiential learning opportunities for our students, and incorporating research-centered clinical practice. Reporting to the Clinic Manager, the Administrative Assistant will provide strong customer service and administrative support for the efficient and smooth running of the Dalhousie Physiotherapy Clinic. This position is primarily on the front desk throughout the shift and is therefore required to balance both reception and administrative duties continuously.
Key Responsibilities
- Provide a welcoming, professional experience for clients and colleagues; manage appointments online, in person, and by phone; answer calls and assist clients with inquiries, scheduling, and billing.
- Maintain accurate physical scanning and electronic patient charts; ensure required forms are completed and scanned into the EMR; use the EMR for scheduling, billing, filing, and reporting.
- Deliver administrative support to the Clinic Manager and staff, including scheduling meetings, preparing materials, taking minutes, coordinating documentation, drafting correspondence, and managing supplies.
- Support financial operations: assist with budget preparation and variance analysis; process charges, payments, and receipts; reconcile accounts; and prepare financial forms and entries.
- Prepare documentation for insurers and legal requests; support clinic audits in coordination with the Clinic Manager.
- Provide backup support by maintaining treatment area cleanliness, preparing equipment, assisting post-treatment cleanup, and setting up heat/ice as needed.
Note
Due to operational requirements, the successful applicant is required to work in-person on campus.
This position requires periods of time standing; repetitive reaching, bending, and lifting/carrying of objects up to 15 lbs. (from floor, waist and above shoulder level); and pushing/pulling of equipment; and at times working with cleaning solutions.
Required Qualifications
- Diploma in Business or Medical Administration plus approximately one to three years’ relevant experience, ideally in a public or private health clinic with a front facing public role (or equivalent combination of training and experience).
- Scheduling and billing experience is required. Must have strong interpersonal and communication (verbal and written) skills.
- Proven experience maintaining patient confidentiality.
- Must have demonstrated experience working independently in a busy clinic environment managing multiple tasks at once.
- Strong attention to detail and accuracy.
Job Competencies
The successful candidate is expected to demonstrate proficiency in Dalhousie’s
core competencies, in particular:
- Self-Awareness & Professionalism
- Integrity
- Respect & Inclusion
- Adaptability
- Knowledge & Thinking Skills
Additional Information
Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application Consideration
Non-probationary bargaining unit employees (NSGEU local 77) are given priority consideration. All other applications will be considered when there is no qualified candidate from the bargaining unit.
We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.
Diversity Statement
Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information.
If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here.
