Health & Safety Operations Coordinator
We are seeking a highly organized and analytical Health & Safety Operations Coordinator to join our Occupational Health & Safety (OHS) team. This role plays a critical part in supporting operational effectiveness, enhancing service delivery, and contributing to continuous improvement initiatives through data-driven insights. The successful candidate will thrive in a dynamic, fast-paced environment and possess strong planning, reporting, and operational support capabilities, along with a commitment to delivering exceptional health and safety solutions to our clients.
You will be working full-time in office in Downtown Toronto, off King and Union station.
Key Responsibilities
As a Health & Safety Operations Coordinator, you will:
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Prepare and maintain operational reports to monitor productivity, service level agreement (SLA) performance, and resource capacity.
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Provide overflow support for the Health & Safety Advice Line by collecting and documenting key client information to facilitate timely and effective guidance.
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Support scheduled client outreach activities to maintain high service standards and strengthen client relationships.
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Coordinate and administer key health and safety applications and programs for large-scale clients, ensuring compliance, efficiency, and customer satisfaction.
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Assist with the planning, coordination, and execution of internal health and safety initiatives and programs.
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Monitor additional service offerings to ensure alignment with established project timelines and implementation roadmaps.
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Support the technical team with research, development, and enhancement of health and safety programs, resources, and documentation.
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Manage registrations for approved health and safety training programs.
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Assist the field consultancy team with scheduling and resource coordination to ensure efficient service delivery.
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Support the fulfillment and resolution of client requests in a timely and professional manner.
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Perform additional duties and projects as required.
Qualifications & Experience
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Post-secondary diploma or degree, preferably in Occupational Health & Safety or a related field.
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Experience working in a fast-paced, client-focused environment.
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Strong ability to manage competing priorities, work under pressure, and meet deadlines.
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Experience using workforce management systems and CRM platforms (such as Salesforce) is considered an asset.
Skills & Competencies
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Strong analytical thinking and problem-solving abilities, with sound judgment and decision-making skills.
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Ability to work both independently and collaboratively within a team environment.
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Excellent organizational and time management skills.
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Professional written and verbal communication skills across multiple channels, including email, phone, and video conferencing.
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High level of computer proficiency and technical aptitude.
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Ability to adapt and perform effectively in a fast-paced environment.
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Strong research and information-gathering skills.
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Exceptional attention to detail and commitment to accuracy.
Perks and Benefits
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Day off on your birthday
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Enhanced Benefits with Health and Dental Coverage
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We offer a Registered Retirement Savings Plan (RRSP) Matching Program
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Downtown Location
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Vacation Days increase after 2 and 5 years' service
51859CN
INDCAN
Portfolio are acting on behalf of our client in recruiting for this position. To the best of our knowledge, this vacancy is for a new or existing role within their organization.
