Role Summary
Pinewood Toronto Studios ("PTS") is looking for a new permanent full-time Client Relations Coordinator (“CRC”) to join our Client Relations team. Located minutes East of Toronto's Downtown core, in the Studio District, PTS offers 16 purpose-built sound stages, including the industry-renowned Mega Stage.
Our CRCs are key to creating a positive first impression and first class experience for our clients and visitors to the PTS lot. The Client Relations Team reports to the VP Commercial, under the supervision of the Client Relations Supervisor. The CRC must be able to work independently and unsupervised to successfully and carefully complete work that is integral to the success of the team, the company and our clients.
The Client Relations Team is scheduled in 8 hour overlapping shifts to ensure our clients’ needs are met at all reasonable hours. The Client Relations Team currently staffs the main reception desk between the hours of 7 a.m. to 6 p.m. (these hours are subject to change).
Please note this position is NOT production-related.
Principle accountabilities
- Work shifts at PTS’ main reception desk which includes answering incoming calls, greeting and screening clients and visitors
- Ensure that superior customer service is delivered at all times to colleagues and clients
- Meet client expectations in a timely and cost-effective way.
- Assist with internal administrative tasks including scheduling, organizing and staffing special events, drafting communications, sending and receiving deliveries.
- Tend to client requests, including troubleshooting Xerox issues, coordinating with network service provider, receiving and circulating service requests to the appropriate internal and external contacts, following up on status of service requests and providing thoughtful, timely and helpful updates, booking boardrooms and other support spaces, setting up and clearing meeting rooms
- Order and maintain an inventory of various office and Xerox supplies
- File, photocopy and fax as required
- Monitor site, stage and office activities of clients to ensure they are operating within the scope of PTS’ site rules and regulations
- Maintain security protocols by updating visitor management system; issuing visitor badges and NDAs
- Prepare internal Daily Security Report for all staff regarding updates, changes and additional information about upcoming activities on site
- Liaise with PTS Maintenance and PTS Security regarding service requests, deficiencies, safeguards and upkeep of the facilities
- Assist the Sr. Facility Manager in initiating/tracking/closing out service requests
- Investigate and respond to client concerns and take corrective action as required
- Work with the Commercial team as appropriate to recommend, quote and book additional support spaces and services for clients
- Work with Finance team as appropriate to ensure clients are invoiced for additional support spaces and services on a monthly basis, or within 24 hours for one-off requests.
Skills and experience
PTS is home to a number of top tier production companies, so we require a client-service oriented person who is approachable, diligent, discrete, professional, and courteous at all times. We are seeking someone who demonstrates a clear sense of pride in a “job well done”.
- Solution focused
- Committed to maintaining strict confidentiality
- Strong interpersonal, negotiation and conflict resolution skills with excellent ability to communicate verbally and in writing.
- Proficient in computer skills including the use of Office 365
- Ability to make good, independent decisions and deal with stress effectively
- Well developed time management skills including identifying, prioritizing and completing tasks and projects in an effective and timely manner
- Ability to work occasional overtime hours, including some weekends, as required
- Post-Secondary Degree or Diploma or equivalent.
- Experience in customer service, client relations, hospitality or administration.
Other information
- Role location: Pinewood Toronto Studios
- Salary range is $43,500 to $49,500, commensurate with experience.
- Discretionary annual bonus based on Company and individual performance.
- A competitive benefits package including but not limited to, vacation days, life insurance and short-term disability insurance.
- Two days annual volunteering allowance for our local communities
Closing date for applications is 28th September 2024
Only candidates with legal authorization to work in Canada will be considered. PTS is an equal opportunity employer and invites all qualified applicants to apply for the position. PTS is committed to providing accommodations for persons with disabilities. If you require accommodation at any point in the recruitment process, please let us know and we will work with you to meet your needs.
We are highly committed to building a diverse and inclusive workforce and actively encourage applicants to apply from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.
As such we would invite you to please complete our Diversity Monitoring Survey. We collect this information for equality monitoring purposes, as permitted by law, but you do not have to complete this form. If you choose to provide this information, you will help Pinewood develop our equal opportunities policies and to monitor each stage of recruitment. All the information you provide will be anonymous and is not considered with your application.
We thank all applicants for their interest in working with PTS; however, only those applicants selected for an interview will be contacted. Hard copies of candidate resumes are digitized for secure storage on our system, and the hard copies are subsequently destroyed. Digital copies of candidate resumes may be securely stored on our system for up to 2 years following the deadline for applications, following which they are permanently deleted from our system.
Job Type: Full-time
Schedule:
Work Location: In person
Application deadline: 2024-09-28
