Inquiries Resolution Officer
Veterans Affairs Canada - Service Delivery Branch - Field Operations
London, ON
Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will be asked to provide proof of their education credentials at a later date.

Candidates will be asked to provide proof of Canadian citizenship.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

An interview, written exam or situational exercise may be administered. Reference checks may be sought.

Persons with a disability preventing them from applying on-line should contact us at
Reader Service: 1-800-461-6263

Intent of the process
This inventory may be used to staff this position and similar positions in various work locations across the country on a permanent, temporary, full-time or part-time basis.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A secondary school diploma.

Experience communicating with a diverse client base (clients, family members, or stakeholders, etc).
Experience in preparing reports (including activities such as extracting, compiling, analyzing information and making recommendations).

The following will be applied / assessed at a later date (essential for the job)
Bilingual - Imperative (CCC/CCC)

Ability to prioritize, organize and manage a workload.
Ability to analyze and problem solve.
Ability to communicate orally.
Ability to communicate writing.

Integrity
Respect
Thinking things through
Working effectively with others
Initiative
Action-Oriented

The following may be applied / assessed at a later date (may be needed for the job)
Graduation with a degree from a recognized post-secondary institution.

Experience as a member of the Canadian Armed Forces.
Experience in dealing with the Canadian Armed Forces military culture.
Experience working in a multi-disciplinary team environment.
Experience in Conflict Resolution.
Experience operating VAC Client Service Delivery Network (CSDN) and Federal Health Care Programs and Services (FHCPS) programs.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Conditions of employment
Reliability Status security clearance

Willingness to work overtime.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.