Company Overview:
We are a leading premium solar installation company committed to delivering sustainable energy solutions to our customers. With a focus on innovation and excellence, we strive to revolutionize the renewable energy industry while ensuring customer satisfaction and environmental responsibility.
Position Overview:
We are seeking a skilled IT Specialist with a strong background in coding and experience in CRM management to join our dynamic team. The ideal candidate will play a pivotal role in optimizing and maintaining our Customer Relationship Management (CRM) platform. They will collaborate closely with our sales and operations teams to resolve technical issues, enhance functionalities, and ensure seamless integration with our business processes.
Key Responsibilities:
1. CRM Management: Oversee the configuration, customization, and maintenance of the CRM platform to meet the evolving needs of the organization.
2. Technical Support: Provide timely technical support to sales and operations teams, troubleshooting issues, and implementing solutions to maximize efficiency.
3. Integration: Collaborate with internal stakeholders to integrate CRM with other business systems, ensuring data integrity and seamless workflow.
4. Customization and Development: Utilize coding skills to customize CRM features, develop automation solutions, and implement enhancements tailored to business requirements.
5. Training and Documentation: Develop training materials and conduct sessions to educate users on CRM functionalities and best practices. Maintain comprehensive documentation for system configurations and procedures.
6. Data Management: Implement data management best practices, including data cleansing, deduplication, and migration, to ensure the accuracy and reliability of CRM data.
7. Security and Compliance: Implement security measures and adhere to compliance standards to safeguard sensitive customer information and ensure regulatory compliance.
8. Continuous Improvement: Proactively identify opportunities to enhance CRM usability, functionality, and performance through regular evaluation, testing, and feedback gathering.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or equivalent.
- Proven experience in CRM administration, customization, and integration.
- Proficiency in programming languages with the ability to write code.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate technical concepts to non-technical stakeholders.
- Detail-oriented mindset with a focus on accuracy and data integrity.
- Experience with solar energy, renewable energy or solar sales is a plus.
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment committed to innovation and sustainability.
Job Type: Full-time
Pay: From $40,000.00 per year
Additional pay:
Benefits:
Schedule:
Experience:
- IT support: 1 year (preferred)
Licence/Certification:
Work Location: In person
