Coordinate all activities related to library services offered in the evenings and provide users with a pleasant and safe work and study space to enhance the university experience. Ensure the supervision of a team of navigators and the organization of a team of security agents.
Post-secondary training in a relevant field or equivalent work experience.
At least one year of experience in personnel supervision.
At least 3 years of customer service experience.
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.
Ability to organize teamwork.
Ability to work independently and responsibly, with minimal direct supervision.
Excellent interpersonal and communication skills with a variety of clients (students, professors, administrative staff, management, community member) both orally and in writing.
Excellent analytical skills to identify customer needs, identify problem areas and suggest solutions.
Ability to work in a team environment.
Bilingualism - French and English (oral and written expression) - Front line position.
Ability to work on several files simultaneously.
Knowledge of library operations (an asset).
Knowledge of computer systems and software, including word processing, spreadsheets, databases, presentation software, e-mail and the Internet.
Knowledge of a student system to find information in student files (an asset).
All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.
Applications from employees belonging to the bargaining unit SSUO will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies. The University also accepts external applications; they will be selected in second place. Schedule with an average of 35hrs/week. Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University. Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration. Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).