Membership & Events Coordinator / Guest Experience Team Member
Hide n Seek Indoor Playground & Café is looking for an energetic, trustworthy, and growth-minded person to join our team.
This position is a mix of customer service, event support, membership promotion, and daily playground operations. We are looking for someone who is not only friendly and active, but also humble, reliable, and willing to learn our business from the ground up.
Our goal is to find a person who can help us grow our memberships, events, group bookings, and customer relationships while also understanding how our store operates day to day. This means the right person should master general staff duties such as front customer service, cleaning, party coaching, and assisting customers on the floor.
This is a great opportunity for someone who wants to grow with a local family entertainment business and become more involved in marketing, sales, events, and operations over time.
Main Responsibilities
- Welcome customers and provide friendly front desk service
- Help explain and promote memberships, promotions, parties, and events
- Support birthday parties as a party coach and help families have a great experience
- Assist with event planning, setup, hosting, and follow-up
- Help create ideas to increase memberships, repeat visits, and group bookings
- Build positive relationships with parents, children, schools, daycares, and community groups
- Support daily store operations, including cleaning, organizing, and maintaining a safe play environment
- Learn all areas of the business so you can better understand our customers and improve the guest experience
- Work with management to improve customer service, sales, and event systems
What We Are Looking For
We are looking for someone who is:
- Active, energetic, and comfortable working in a busy children’s environment
- Friendly, positive, and confident when speaking with customers
- Trustworthy, humble, and responsible
- Willing to learn and grow with the company
- Comfortable doing both customer-facing work and hands-on operational work
- Organized and able to follow through on tasks
- Interested in sales, marketing, events, customer service, or business growth
- A team player who is willing to help wherever needed
Preferred Experience
Experience in customer service, sales, events, hospitality, childcare, recreation, or party hosting is an asset, but we are willing to train the right person.
This Position May Be a Good Fit If You:
- Enjoy working with families and children
- Like being active instead of sitting at a desk all day
- Want to learn how a local business operates
- Are interested in growing into a larger role over time
- Can take initiative and bring new ideas
- Understand that small daily tasks, such as cleaning and customer service, are also important parts of building a strong business
Job Types: Permanent, Part-time, Full-time
Pay: $15.00-$17.00 per hour
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Flexible language requirement:
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able and willing to work on Weekends?
Work Location: In person
