Clerical Assistant
BC Housing
Burnaby, BC
The Clerical Assistant works as part of a team to provide clerical services that support the delivery of high quality services and programs that are responsive to client needs. The Clerical Assistant works as part of a resource pool of staff in the Applicant Services department and is responsible for providing on-going generalist clerical support to the department to ensure the effective and efficient operations of day-to-day service delivery.

The daily operations of the Applicant Services department includes The Housing Registry, delivery of targeted rent subsidy and rent assistance programs, the rent calculation and confirmation process, the Rent Help Desk, the Home Adaptations for Independence program and the BC Home Owner Mortgage and Equity Partnership.

Applicant Services department staff work with the housing sector, community agencies, and other BC Housing staff to ensure that those in need of affordable housing are able to access a range of options for assistance with housing and to keep them apprised of the most current policies, procedures and information in respect to the operations of the Applicant Services department.


The successful candidate will have the following:
Secondary school graduation or equivalent.
Courses in office administration and computers.

Minimum of one year experience in a general office environment, preferably within a customer service environment.
Or an equivalent combination of education and experience acceptable to the employer.

Good knowledge of spelling, punctuation and grammatical usage.
Ability to establish and maintain effective working relationships with staff, the public, and housing providers.
Ability to deal tactfully with staff and the public.
Ability to exercise tact, diplomacy and good judgment when dealing with a broad range of partners and customers, including individuals of diverse education and cultural backgrounds.
Ability to provide clear and helpful information.
Ability to deliver internal customer service excellence.
Good knowledge of general office procedures, filing and record-keeping systems.
Ability to operate standard office machines such as photocopiers, fax machines, mailing and scanning equipment.
Ability to type 50 words per minute.
Ability to lift and carry up to 18 kg.
Ability to take and transcribe minutes.
Ability to organize, plan and schedule work.
Good problem solving skills and initiative.
Ability to work independently, and to contribute and co-operate in a team environment.
Ability to meet deadlines and adapt to competing and critical priorities and a heavy and diverse workload without compromising the quality of work.
Ability to work under pressure and adapt to change.
Excellent attention to detail.
Basic knowledge of microcomputer applications and software including MS Word, Excel and Outlook.

Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment

How to Apply:
Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at will be accepted

If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.