Associate Relationship Manager
TMX Group Limited
Toronto, ON
The Associate Relationship Manager (“ARM”) works in partnership with the Relationship Managers (“RM”) in supporting developing solid, long-term professional relationships with clients and prospects. The ARM will also work closely with the Client Support Associate team to ensure information and reports are provided to clients, resolve problems and escalate to the RMs; as required.

The ARM will work closely with the RMs to represent TSX Trust in the delivery of existing products and services in order to meet the needs of the clients. The ARM will assist the RMs and are able to step in and become the central point of contact for specified Issuers, responding to and resolving client issues by providing direction, guidance, and ensuring quality service while adhering to professional, regulatory, and industry standards, as well as TSX Trust policies, procedures; as needed.
To ensure TSX Trust service delivery mandate is achieved by developing and maintaining strong working relationships with Issuer contacts to provide ongoing service/solutions, facilitate transactions, exchange information, and understand and communicate the Issuer’s service requirements internally.

Key Accountabilities:
Day to day direct interface with RMs and/or clients to oversee the administration of Issuer Clients portfolio. Interactions with clients are usually by email or phone.
Assist clients in scheduling and preparing for Shareholder meetings
Review of completed Proxy Planners to ensure all requirements and timeline deficiencies are communicated to the issuer or their advisors
Coordinating the set-up of form of proxy/voting instruction form, and review the client’s information circular and other related materials
Advise clients of regulatory requirements
Coordinate the mailings and distribution with the Proxy Team (Setup/Control)
Coordinate and advise client and finance of advance funds required for printing and mailings and other applicable services
Advise appropriate parties of potential corporate actions to be approved at meetings and their impact at TSX Trust
Track voting requirements and preparation of tabulation report
Prepare for Ballots, as required
Coordinate final meeting package to be sent to Issuer
Attend and prepare Scrutineer’s Report and report on any ballots conducted at the meeting for submission to the Secretary of the Meeting
Prepare for closings, review prospectus, closing agendas, provide confirmations and other required documents
Attend equity closings, when required
Coordinate Terminations and liaise with successor transfer agent to provide records and with the client to ensure documents, instructions and payments are received
Coordinate reservation orders, normal course issuer bids and caps on capital
Liaise with clients regarding treasury order deficiencies and legend removal on transfers
Client requests, including preparation of statistical & shareholder reports
Coordinate the set-up of segregated bank account, follow-up with clients for board resolutions and news releases, pertaining to dividend distributions
Review DRIP plans and coordinating with the Cash Management department and CDS
Coordinate with Corporate Actions and Cash Management team and/or CDS on security conversions and redemptions
Understand Anti-Money Laundering (“AML”) and compliance program requirements
Meet with clients to identify signing officers to fulfill AML requirements
Be knowledgeable of all existing products and services to effectively promote and champion all offerings
Provide input into operational work process improvements related to departmental work activities
Responding to general inquiries and resolving client issues but will escalate contentious or sensitive issues to the Relationship Managers
Assist and backup Client Support Associate team; as required

Must Have Skills:
Undergraduate degree in Business related field

Minimum of 1-2 years’ experience in the financial industry and/or transfer agent experience is preferred

Strong organizational, interpersonal and communication skills

Strong proficiency with Microsoft Office Suite (Excel, MS Word), Google Suites application, Database Management and other desktop applications

Ability to work with and liaise with the client support associates, relationship managers, senior officers of corporations and a strong desire to develop and maintain positive client relationships

Ability to work independently with minimal supervision

Ability to be flexible and engage staff at all levels

Read and analyze documents

Ability to organize and prioritize tasks

Ability to analyze, problem solve and work independently

Ability to effectively communicate with Clients and colleagues

A willingness and ability to adapt to a changing environment and responsibilities

Nice to Haves:
Completion of Canadian Securities and similar courses is preferred, but not essential
TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.