Position Information
- Department: YMFCA
- Location: 480 Gordon Baker Road
- Status: 1 Year Contract
- Reports to: Manager, Asset Performance
Summary of Responsibilities
Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.
Key Duties & Responsibilities
- Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
- Complete skip tracing to locate customers who are avoiding contact.
- Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure
Collaborate with team members to optimize department efficiency and the customer experience.
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Experience Requirements
- Degree/Diploma: Minimum – 3 Year Diploma
- Program of Study: General
- Years of Experience: 3 to 5 years
- Type of Experience: Collection role for asset-backed loans
Skills and Abilities
- Bilingual (English and French)
- Superior organizational skills
- Strong negotiation skills
- High emotional IQ
- Team player
- Effective written and verbal communication skills
Strong analytical skills
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Expected salary range: $50,000 - $60,000/per annum
Although base salary for this position falls within the above posted range, final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience.
Beyond base salary, our total rewards program includes:
- Product experience/engagement events
- Employee recognition program (Accelerate Together)
- Educational assistance
- Employee product purchase and rental program perks
Kando‑driven corporate culture, recognized as a top GTA employer
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Artificial Intelligence (AI) Usage Disclosure
This posting reflects a newly created vacancy within our organization. Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.
Accommodation Disclosure
Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Partner Confidentiality Disclosure
Current employees of Yamaha dealers are welcome to apply for opportunities with Yamaha Motor Canada and Yamaha Motor Finance Corporation – Canada.
We recognize the importance of maintaining candidate confidentiality throughout the recruitment process. An applicant's interest in an opportunity will be treated confidentially and will not be disclosed to their current employer during the early stages of the recruitment process.
While candidates are responsible for determining when and how to inform their current employer of their interest in a YMCA opportunity, we understand they may prefer to delay those discussions until they have advanced to the later stages of the process.
If YMCA decides to extend an offer of employment, a member of YMCA leadership may need to connect with the applicable dealer or business partner before employment is finalized. In such cases, the candidate will be informed in advance, and YMCA will not contact the dealer or business partner without the candidate's knowledge and consent.
Each situation will be reviewed on a case-by-case basis, with consideration given to professionalism, transparency, and our ongoing business relationships.
