Make a Difference in People’s Lives ---Including Yours!
Why work at Friendly Fires?
- Friendly Fires was awarded Employer of the Year - Twice!
- Friendly Fires was voted the best Fireplace Retail Company in North America.
- Friendly Fires is the only retail company to win the prestigious T.S.S.A. Safety Award
- We believe in ongoing training and development of our team members by offering one-on-one training from industry leaders.
- When you join Friendly Fires, you become part the largest family owned and operated Fireplace and BBQ store in Ontario.
- You are also at the forefront of a business niche that is growing exponentially, with the support of pioneers and leaders in our industry.
- We have Health & Dental Benefits.
- Work with the best people in our industry.
- We have a modern office setting
- You will have growth and advancement opportunities
Now is the Time to Capitalize on your Customer Service Experience with Friendly Fires!
The best Customer Service Reps are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Overall, they take the extra mile to engage customers.
This position requires the successful candidate to work at our Carleton Place location 5 days a week, which will include Saturdays and Mondays. They will have Sundays and another day off.
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DO YOU WANT TO KNOW MORE?
The Customer Service Rep's Responsibilities will include:
Assisting Customer's in Store and Online:
- Managing incoming and outgoing telephone calls
- Identify and assess customers’ needs to achieve satisfaction
- Process small orders
- Verify stock status
- Provide customers with order updates
- Identify & flag potential support issues
- Flow calls through to appropriate internal contacts
Warehousing:
- Keep our warehouse clean and organized
- Operate a forklift - we can train
- Receive product and preparing/wrapping product on skids for loading
- Perform regular cycle counts
- Assembling BBQs and assisting our technicians on deliveries
Marketing & Merchandising:
- Keep accessories properly stocked in showroom
- Verify showroom fireplaces are operational
- Showroom merchandising (seasonal decorations, price tags, promotional materials, etc…)
- Generate positive Google, Facebook and other Social Media Reviews.
If you want to start a career with a company that allows you to grow and advance, then we should talk!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Store discount
- Wellness program
Work Location: In person
