At Softchoice, our purpose is to unleash the potential of people and technology. We were built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower everyone, to ensure that every employee has a path to success — and we’re in it together to make life better for each other, our customers, our partners, and our communities.
The convergence of cloud, AI, and modern work is redefining what it means to be a productive, secure, and connected organization. Softchoice is reimagining the role we play in our customers’ lives, and we are seeking a senior technical and delivery authority to lead that transformation within our Workplace practice.
As the Solution Lead, you are the senior-most technical and delivery authority for Workplace engagements spanning Microsoft 365, Collaboration & Messaging, Identity & Security, and Endpoint Management. You are the person who walks into a C-level conversation, translates complex business challenges into modern workplace transformation strategies, and then leads a team of architects and consultants to deliver them. You bridge pre-sales and delivery seamlessly — your clients trust you to define what good looks like, and your team trusts you to back them up when things get hard.
This is not a role for someone who knows one Workplace platform well. It requires genuine fluency across the Microsoft, Cisco, and Apple enterprise ecosystems — the ability to guide customers to the right platform decisions based on their workforce needs, governance requirements, and long-term strategy. In addition to technical depth, you bring the business acumen to drive the financial success of a P&L, the maturity to lead senior practitioners, and the presence to represent Softchoice at the highest levels of a client organization.
Serve as the highest-level technical authority for Workplace engagements — the final escalation point for solution design, architecture decisions, and technical risk across Microsoft 365, Cisco Collaboration, and Apple device management platforms
Lead the design and delivery of complex, multi-workstream Workplace transformations: M365 migrations, modern endpoint deployments, identity consolidations, collaboration platform consolidations, and security posture improvements
Guide customers through platform-selection decisions with objectivity — recommending the right Workplace tools and configurations based on workforce needs, compliance requirements, and long-term strategy
Review and approve architecture documents, deployment plans, technical assessments, and statements of work to ensure quality, consistency, and alignment with Softchoice standards
Stay at the leading edge of Workplace innovation — translate emerging trends (AI-powered productivity, Copilot for M365, zero-trust security, autonomous endpoint management) into practical service offerings
Maintain active certifications across Microsoft, Cisco, and Apple; represent Softchoice as a thought leader at industry events, partner briefings, and customer advisory boards
Client engagement and pre-sales
Act as a trusted advisor to C-level and VP-level client stakeholders — conduct discovery, define business outcomes, and craft tailored transformation roadmaps that create measurable workforce and operational value
Partner with account teams through the full sales cycle: lead solution scoping workshops, develop business cases, author and review statements of work, and respond to RFPs and RFIs
Structured problem-solver: asks the right questions, uncovers root cause, and drives to clear, actionable recommendations
Exceptional written and verbal communication: able to produce and review client-ready deliverables (strategies, roadmaps, business cases, architecture designs) to a publishable standard
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field required
Some reasons why our people love working here
Expected Pay Range - Base 158,000 -195,000 + 20%
Inclusion & equal opportunity employment
We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Softchoice are considered without regard to any protected category including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require an accommodation? We are ready to help.
We are proud to provide interview and employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected].
Prior to commencing employment
Completion of a satisfactory criminal record check, education verification, and reference checks are required for employment.
