This posting is for one part-time, hourly position
Strathcona County Emergency Services provides twenty-four hour, seven days a week emergency communication and dispatch services to Strathcona County and other partners. We are looking to hire up to three part-time Emergency Communications Operators.
The Emergency Communications Operator (ECO) is responsible for answering, processing, recording, and dispatching for requests for both emergent and non-emergent incidents. Engaged as an integral part of the community’s emergency response system, the ECO provides clear, accurate and customer focused communications to assist in efficient and effective response.
Efficiently answers 911 calls and transfers to the appropriate agency
Calmly obtains all required information from callers with complete accuracy
Dispatches appropriate stations, apparatus and personnel using computer-aided dispatch system
Communicates with and monitors County radio channels
Ensures functions of the Communications Centre meet Quality Management standards
Skills and Abilities
Ability to multi-task, rapidly prioritize and manage stress in a fast-paced, team environment
Excellent computer skills with the ability to adapt to changing technologies
Excellent communication skills to effectively deal with people in person, by telephone or radio under stressful conditions
Working knowledge of the FDM or other computer-aided dispatch program
Geographical knowledge of Strathcona County and north-eastern Alberta
High school diploma with relevant work experience may be considered
Completed education in an accredited Emergency Communications program is preferred
Certification Emergency Fire Dispatch (EFD) is an asset
First Aid and CPR certification
Conditions of Employment
Submission of Satisfactory Criminal Record Check
Available to work a variety of shifts which may include days, evenings, nights, weekends and statutory holidays; hours are as required
Shortlisted candidates will be required to provide proof of educational and professional credentials as noted in the resume
This competition may be used to fill future vacancies for similar positions within the next 6 months.
Competition #099-2020-EXT-SCES closes July 5, 2020
Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.
A cover letter must be submitted along with a resume describing the interest in this position.