Our Client is the leading company indisaster restoration network, providing emergency response, restoration, and reconstruction services to insurance, residential, commercial, and industrial clients across the country. With coast-to-coast coverage and 24/7 emergency response capabilities, the organization has built a strong reputation for delivering exceptional service and industry-leading restoration solutions.
Role Summary: Director of Operations Restoration / Construction
As the company continues to grow, the company is seeking a Director of Operations to lead day-to-day operations, strengthen team accountability, drive operational excellence, and support the business through its next phase of growth. This is a newly created leadership role reporting directly to ownership. The successful candidate will oversee multiple departments including project management, estimating, administration, accounting support, and compliance. We are looking for a hands-on operational leader who can effectively manage people, processes, and performance while fostering a culture of teamwork, accountability, and continuous improvement.
Skills & Qualifications:
- 10+ years of experience in restoration, construction, or a related project-based industry
- 7+ years of leadership experience managing teams and operational functions
- Strong understanding of restoration and construction operations
- Experience overseeing project management, estimating, administration, and compliance functions
- Proven ability to lead teams, improve performance, and implement accountability measures
- Experience managing budgets, forecasts, and operational KPIs, Experience working within EOS (Entrepreneurial Operating System) environments is considered an asset
- General understanding of Xactimate, XactAnalysis, Encircle, and accounting software platforms
- Strong leadership, coaching, and team development skills and ability to build trust and credibility with both leadership and staff
- Strong problem-solving, organizational, and decision-making abilities
- Excellent communication and interpersonal skills
- Open to technology, automation, and process improvement initiatives
- Respectful, confident, and collaborative leadership style
- Demonstrated ability to manage change and drive operational improvements
- Strong follow-through and commitment to execution
Duties and Responsibilities
- Oversee the day-to-day operations of the business and ensure all departments are operating efficiently
- Lead and support project management, estimating, administration, accounting support, and compliance teams
- Establish and monitor operational KPIs and accountability measures
- Manage and support EOS processes, scorecards, and leadership meetings
- Develop and implement operational procedures and best practices
- Work closely with ownership to execute strategic initiatives and business objectives
- Assist in the development and management of annual budgets and operational forecasts
- Monitor departmental performance and implement improvement plans where necessary
- Support the onboarding of new customers and ensure proper operational execution
- Build and maintain strong relationships with customers, insurance partners, and key stakeholders.
- Resolve escalated customer issues while ensuring positive outcomes.
- Drive operational improvements, efficiency, profitability, and technology adoption.
- Recruit, coach, and develop high-performing teams while fostering collaboration and accountability.
- Ensure compliance with company policies, procedures, and operational standards.
- Promote a culture of continuous improvement, teamwork, and results.
The Package Annual Salary: $95,000.00-$105,000.00
- Competitive salary based on experience
- Performance bonus based on company and operational KPIs
- Full Benefits: Health, Dental and Vision
- Company phone and computer provided
- Mileage reimbursement for business-related travel
- Opportunity to join a growing organization and make a significant impact on its future success
Schedule: Monday – Friday, Full-time, in-office position
Occasional local travel for customer meetings and business requirements
Pay: $95,000.00-$105,000.00 per year
Experience:
- construction management: 5 years (required)
- Xactimate: 2 years (preferred)
Work Location: In person
