Front Desk & Patient/Treatment Coordinator ( Full-Time )
Mississauga, ON
Every other Friday OFF, | 1 evening per week until 7 PM | No weekends
About Onyx Dental – Restorative & Cosmetic Care
Leaders in Smiles + Whole-Body Health
At Onyx Dental, we believe great oral care is the gateway to total health. Your mouth is just 7 inches from your heart and 3 inches from your brain—it matters! Led by Dr. Gurki Malhi and Dr. Navpreet Johal, our growing Mississauga practice is dedicated to compassionate, tech-driven dentistry that supports long-term wellness.
We offer everything from general restorative care to orthodontics, cosmetic treatments, and full-mouth reconstructions—all supported by a wellness-first, prevention-based approach.
Why Join Onyx?
- A supportive, team-driven environment
- Advanced tech: MAC computers, CBCT, iTero, 3D printing, and more
- Cloud-based software and in-house lab (Curve & Cerec)
- A team that values growth, kindness, and clinical excellence
- Minimal weekend hours
Overview
As a Front Desk & Patient Coordinator, you play a vital role in ensuring a seamless, positive experience for every patient. You are the first and last impression of the office and are essential in maintaining a full, efficient schedule while providing compassionate, professional service.
Key Responsibilities
- Greet and check in/out patients warmly and professionally, setting a positive tone for their visit.
- Manage and confirm appointments to maintain an efficient and productive schedule, with a focus on the doctor’s schedule.
- Update patient records accurately, including medical history and consent forms.
- Process insurance claims (assignment and non-assignment).
- Use dental software systems (Curve; experience is a plus) for scheduling, record keeping, and communication.
- Support treatment coordination, including sending estimates, creating financial agreements, and following up on unscheduled treatments.
- Handle patient inquiries via phone, email, and text with empathy, clarity, and professionalism.
- Collaborate closely with the clinical and administrative team to ensure smooth daily operations and an exceptional patient experience.
- Contribute to new patient growth and retention through excellent customer service and patient engagement.
Patient Interaction & Communication
- Greet all patients upon arrival and departure with warmth and professionalism.
- Provide office tours to new patients to enhance their comfort and familiarity.
- Handle all incoming communication (phone, email, text) promptly and courteously.
- Address treatment-related questions and guide patients through options and next steps.
- Request and log patient feedback; encourage online reviews.
- Send thoughtful patient cards.
- Engage empathetically with patients, especially those with dental anxiety.
Scheduling & Coordination
- Confirm appointments and manage rescheduling to maximize productivity.
- Prioritize filling the doctor’s schedule while accommodating hygiene and patient needs.
- Follow up on treatment plans to assist in case acceptance and scheduling.
- Support patients in understanding procedures and financial responsibilities.
Check-Out & Financial Transactions
- Check patients out after appointments, ensuring proper documentation.
- Collect payments, post transactions, and review insurance details.
- Prepare and present financial agreements clearly and respectfully.
- Accurately send treatment estimates and follow up as needed.
Office Support & Teamwork
- Keep the front desk and reception area tidy and welcoming.
- Participate actively in team meetings and continuous improvement initiatives.
- Communicate effectively with clinical staff to ensure patients are prepared and informed.
- Assist in onboarding and supporting new patients throughout their journey.
What We’re Looking For:
- 2+ years of dental administration / treatment coordination experience
- Strong communication skills and a positive, team-oriented mindset
- Experience with Curve software (preferred)
- Organized, self-motivated, and eager to help patients
- Able to work one evening per week until 7 PM
- Experience with Google Docs and MS Office (Word, Excel)
Compensation & Benefits:
- Competitive hourly wage: $20–$30/hour (based on experience)
- Dental care benefits
- On-site parking
- Team events and opportunities for professional growth
- Potential for permanent hire after contract period
Be part of something meaningful. If you’re passionate about patient care and ready to bring energy and professionalism to our growing dental family, we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: $20.00-$30.00 per hour
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
Flexible language requirement:
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Dental receptionist: 1 year (required)
- Dental Treatment/Patient Coordination: 1 year (required)
Work Location: In person
