Residential Property Manager
Location: Toronto, ON
Employment Type: Full-Time
About KPLEX
KPLEX is a Toronto-based residential housing provider focused on delivering multiplex rental housing — one of the fastest-growing and most dynamic segments of the city’s housing market. Our portfolio currently includes 50 residential units across both long-term and short-term rentals and is projected to grow to over 200 units within the next two years.
We are building a lean, high-performance team and are seeking a Residential Property Manager to lead day-to-day operations, tenant experience, and leasing activities across our growing portfolio.
This is a unique opportunity to join a high-growth platform at an early stage and play a key role in shaping operations, customer experience, and the future growth of the business.
Responsibilities: Tenant & Guest Experience
- Serve as the primary point of contact for tenants and guests across phone, email, text, and online platforms
- Respond promptly and professionally to tenant inquiries, maintenance requests, concerns, and complaints
- Build strong tenant relationships and deliver a positive resident experience
- Handle conflict resolution and difficult situations with professionalism and empathy
- Support tenant onboarding, move-ins, move-outs, and lease renewals
- Coordinate guest communication for short-term rentals, including check-in, check-out, and stay support
- Ensure a high standard of customer service across all properties
Property Operations
- Coordinate maintenance requests and work closely with contractors, vendors, and service providers
- Schedule repairs, inspections, cleaning services, and unit turnovers
- Conduct move-in and move-out inspections and document property conditions
- Monitor property conditions and proactively identify issues requiring attention
- Ensure vacant units are prepared and ready for occupancy
- Assist with after-hours emergencies and urgent tenant situations when required
- Conduct regular property visits to ensure quality standards are maintained
Leasing & Resident Support
- Respond to leasing inquiries and schedule property showings
- Assist prospective tenants throughout the application and leasing process
- Support marketing and advertising efforts for vacant units
- Help maintain occupancy across the portfolio through proactive leasing activities
- Follow established tenant screening procedures and approval processes
- Prepare lease documentation and coordinate lease signings
Administration & Team Support
- Maintain organized tenant records, lease files, and property documentation
- Track service requests and ensure timely follow-up and resolution
- Maintain accurate records of tenant communications and property activity
- Collaborate with internal team members to improve operational efficiency and resident satisfaction
- Assist with implementing systems, processes, and best practices as the portfolio continues to grow
Qualifications
- 1–3 years of experience in property management, customer service, hospitality, leasing, operations, or a related field
- Strong customer service mindset and ability to build positive relationships
- Excellent communication, conflict resolution, and interpersonal skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable coordinating maintenance requests, vendors, and contractors
- Experience with Airbnb, short-term rentals, CRM systems, or property management software is considered an asset
- Familiarity with Ontario landlord-tenant practices is an asset
- Valid driver's license and access to a vehicle for travel between properties
Compensation & Benefits
- Salary: $50,000 – $60,000 (commensurate with experience)
- Performance-based bonus
- Flexible working arrangements
- Collaborative and entrepreneurial team environment
- Significant growth opportunities as the portfolio expands
- Hands-on exposure to Toronto’s rapidly growing multiplex housing sector
Why Join KPLEX?
This role is ideal for someone who enjoys working with people, solving problems, and taking ownership of day-to-day operations. Rather than sitting behind spreadsheets, you'll be directly involved in creating great tenant experiences, supporting leasing activities, and helping scale a fast-growing residential housing platform.
If you're organized, proactive, customer-focused, and excited to grow with a high-performance team, we'd love to hear from you.
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
