At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Senior Manager Technology Transformation (Bilingual- English & French)
We currently are seeking for experienced Senior Managers in Technology Transformation. Our Technology Transformation Consulting team is focused on helping clients create technology visions, deliver technology enabled business outcomes such as improving business performance or accelerating operational efficiency, transforming employee or customer experiences, all while managing risk and complex stakeholder landscapes. As a Technology Transformation professional, you'll engage with business and government leaders to provide insights and strategic advice for Technology Transformation across organizations. We value your professional development by providing opportunities for you to learn, connect, and grow in our inclusive, purpose-driven, and expertise-sharing environment across the global EY network. If you are looking for a tech-focused, collaborative, and exciting environment and the opportunity to focus on all things in business technology, this could be your role!
We provide Technology Transformation services across all sectors and functions and collaborate with other EY teams in many cross-functional engagements.
We are looking for candidates with experience in one or more of the following Technology Transformation capabilities:
IT-enabled Business Transformation and Value Creation: Help clients design the transformation of their business by leveraging technology-enabled solutions. Help clients uncover opportunities to create incremental business value by transforming digital experiences, business processes and associated enabling technology.
Technology Strategy and IT Operating Model : Help our clients align their technology and digital strategy to the business strategic direction. Capabilities within this include current-state assessments, technology and digital roadmap development, next-generation IT operating model design, sourcing structure, organization design, organizational structure, roles and responsibilities, governance structure, performance, risk management, and sourcing.
Program Delivery: Help client stakeholders on their most complete portfolio & program challenges and to provide advise on program delivery activities such as, program setup & rapid mobilization, scope & cost management, schedule & resource management, project management activities around design, implement and sustain operations, quality management, change management, outcome & benefits management, etc.
EY's Technology Transformation practice helps clients solve complex and rapidly evolving business challenges through modern, analytical, and strategic technology-enabled solutions
We drive large-scale transformations forward through setting vision and direction, designing target operating models and roadmaps, establishing effective governance, preparing for technological change, and managing programs and relationships.
We empower our clients to create business value by help them defining the right operating model, selecting the partners and technologies, enhancing technology capabilities and enterprise architecture, and optimizing processes and performance.
We guide our clients in determining the right operating model, spectrum of partners and levels of integration required through technology and services.
We guide our clients in adopting innovative, agile and product management strategies.
We design and deliver digital transformations to elevate customer, user, and employee experiences.
Our team engages across multiple industries and sectors such as healthcare, government and public services, utilities and energy, private equity, wealth and asset management and much more! We deliver real change and measurable results through our diversity, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our clients to achieve their mission of providing value for people and businesses enabled by technology.
Your key responsibilities
Your role as a Senior Manager will be as a trusted advisor to create meaningful impact with EY’s global clients. An important part of your role will be to actively establish and strengthen internal and external relationships. You'll also lead strategies to drive business opportunities for EY engagements. Similarly, you'll oversee and provide direction to project teams. As a leader in of the team, you'll help to create a positive feedback-oriented learning culture and coach, counsel, and develop team members to support their development. You will also be actively engaging in practice development for the future of Technology Transformation.
The following are key activities for the role:
Demonstrate a high level of applied understanding and interest in technology and business strategy concepts, business/technology transformations, operating models, service delivery transformation all while considering the disruptive technology trends (e.g. DevOps, Agile, AI/ML, Cloud, APIs, product management, human centered design) which are prevalent in today’s economy.
Lead the delivery of quality services by demonstrating excellent client service such as establishing plans and objectives, adopting strong program/project management, focusing on delivery of client business priorities, managing expectations of outcomes, scope, budget, and implementing practices to achieve high quality deliverables within expected timeframes. Lead the engagement team to serve clients and keep key stakeholders informed about progress, risk management and expected outcomes. You will be accountable for work products delivered by the project teams as well as the overall management of engagement from EY perspective (i.e. risk, profitability, other engagement metrics).
Lead, develop, and grow productive relationships with client management, and foster relationships within the firm across various areas of the global EY network to serve client needs. This includes playing a key people leadership role within the practice including coaching, mentoring and managing members of the practice directly on projects and indirectly across the practice
Demonstrate high level of professional and technical knowledge and quickly assimilate new knowledge and relevant research to help solve complex business problems. Understand the client's industry and recognize key performance drivers, industry and business trends, and current developments in consulting services capabilities.
Lead and contribute in the development of points of view, thought leadership, business development and market opportunities.
Lead practice development and creating new business opportunities by understanding and communicating EY’s capabilities and services, and how we can drive impact with clients. This includes providing strategic direction for business development pursuits activities (e.g. responding to RFPs, preparing proposals, contracts, building relationships with clients)
Skills and attributes for success:
Strong interpersonal, executive communication, workshop facilitation, and presentation skills
Demonstrated people and project team leadership and strong ability to manage the delivery of quality services or various activities for the firm (practice development, business development)
Strong time management to lead and manage on multiple initiatives
Act as a subject matter expert to engagements and team members for field of expertise in Technology Transformation
Strong critical thinking and analytical mindset in terms of taking abstract questions and issues and structuring them into manageable work streams
Demonstrated consistency in values, principles, and work ethic
Knowledge and passion for strategy, innovation, and technology in business
Strong ability and proven experience in building and developing a high performing team/culture
To qualify for the role, you’ll have:
At the Senior Manager level, a minimum of 8+ years’ experience with a consulting firm offering management and/or technology related services or a successful track record in complex technology transformation related initiatives, in a client-facing or advisory/project/transformation role within an organization
Experience in the delivery of a variety of technology related strategy and transformation projects such as operating model design, service delivery transformation, tech-enabled business transformations, value creation strategies, strategic technology planning process; and enterprise cost reduction enabled by technology
Experience leading, managing, and delivering projects in a technology/digital environment, managing both external clients/stakeholders and internal leaders and project teams
Strong Project Management skills and experience delivering complex projects using Software Delivery Life Cycle phases (Requirement gathering, Design, Development, Deployment & Software Maintenance) and methodologies, including Agile approach and related toolkit (ex. Jira)
Experience in leading and managing business development efforts (sales planning and pursuits, RFP responses, proposals)
Experience in interacting with senior client leaders
Bilingual (French / English) (MUST HAVE)
Ideally, you’ll also have:
A university or post graduate degree (MBA or MSC are preferred) and relevant professional designation (certifications such as PMP/PRINCE2, ITIL, Scrum Master, TOGAF and others are considered relevant)
Experience in customer relationship management projects is an asset
A willingness to travel to meet client needs (when it is safe to do so), while we expect changes to the way we work with our clients post COVID19 to change, some travel may still required – up to a maximum of 40% of your time
What we offer
At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
EY Way of Work and your health and safety
EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.
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