Core Customer Service Skills
Duties
- Communication skills (clear emails, phone calls, updates)
- Active listening (understanding customer needs and concerns)
- Problem-solving (handling delays, damages, missed deliveries)
- Professionalism & patience (dealing with difficult customers)
- Multitasking (handling calls, emails, tracking shipments at once)
Qualifications
- Transportation Management Systems (TMS)
- Quick books
- Microsoft Office (Excel, Outlook)
- Email and CRM systems
- GPS tracking tools / dispatch software
Soft Skills (Very Important)
- Teamwork & collaboration
- Time management
- Attention to detail
- Adaptability (fast-paced logistics environment)
- Conflict resolution
Job Types: Full-time, Permanent
Pay: $17.20-$30.23 per hour
Work Location: In person
