Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
1995 Weston Rd, Toronto, Ontario, M9N 1X2
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
The medical clinic administrator supports the operations of the clinic and healthcare providers through the provision of all duties related to the functional running of the medical clinic, and is the first point of contact for patients.
What you’ll do:
Handle calls from patient/families, referring physicians with diplomacy, courtesy and efficiency; triage patient calls; updates patient electronic charts, keeping accurate records of all chart activity when requested.
Receive patients and welcome them into the clinic
Comfortable triaging patients when necessary
Liaises with patients/families, physicians and various groups to arrange and confirm clinical and diagnostic appointments, completing appropriate forms/requisitions; books appointments, triages referrals, and handles all arrangements arising from clinical and patient activities.
Preparation and running of a clinic which includes: entering patient info accurately into an EMR, ensuring patients have valid OHIP coverage or 3rd party billing (confirming this upon their arrival), receiving patients in a clinic, accepting payment for non-OHIP covered procedures, and post-clinic, collecting bills to be received
Thorough understanding of EMR, ensuring quality data input which includes but will not be limited to:
Reviewing EMR database to ensure up-to-date information in address book.
File faxes electronically
Review and respond to incoming emails regarding clinic appointments.
Respond to electronic requests for appointments in a timely fashion.
Assists patients in the use of new technology within the clinic.
Assist physicians and patients/families in filling out forms for insurance, medical forms, Ministry of Health, travel, etc.
Assist in coverage of various shifts/hours during vacations, illness, workload and training of new staff members, if necessary.
Encourages atmosphere of knowledgeable, friendly and helpful concern for patients; interacts appropriately with co-workers and other employees to establish good working relations.
Other duties as assigned
What you’ll need:
Previous experience working in a medical clinic, ideally a family practice clinic (minimum 1 year)
Outstanding customer service skills & ability to consistently produce positive interactions with patients
Proficient in Outlook with working knowledge of an Electronic Medical Record (EMR) preferably Accuro
Excellent phone and in-person demeanor and friendly, emphatic personality
Excellent verbal and written communication skills
Highly organized, detailed-oriented with strong people skills
Ability to work well as a team as well as minimal supervision
Flex schedule – day, weekends and evenings
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.