Job description
Why BoomerangFX?
BoomerangFX is more than just a SaaS tech company – we are North America’s fastest-growing cloud-based enterprise software and digital marketing company serving the private pay aesthetic medical industry in segments such as dermatology, med spa, plastic surgery, women’s health, cosmetic vision, dental and hair restoration.
Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team of executives from Silicon Valley, digital marketing, fintech and Fortune 100 technology firms. Trusted by a growing community of healthcare professionals across North America, our product is commercialized and delivers the only cloud-based SaaS solution for private healthcare practices that integrates practice management tools, electronic medical records, accounting, data analytics, digital advertising and lead generation in a single user-friendly solution – this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.
BoomerangFX is expanding rapidly across North America and international markets including Mexico, Australia, and the UK with industry-leading technology that is helping to modernize the inside of private healthcare practices. We are a company that thrives on innovation and out-of-the-box thinking. When you join BFX, you will be collaborating with a diversified and talented group of individuals and dynamic leaders while sharing in attractive compensation, benefits, and stock option programs. We foster a culture of teamwork and continuous learning with a strong commitment to diversity and inclusion.
Your Role in a Nutshell
Reporting to the Chief Executive Officer (CEO) and collaborating with a diverse group of senior leaders, the Director of Operations will provide strategic leadership and hands-on guidance for all operational activities across the organization. A results-oriented leader with strong operational acumen, problem-solving skills, and a deep understanding of business needs, the Director of Operations will be key in optimizing processes, scaling operations, and supporting both North American and international growth.
Scope of Duties
- Operational Strategy and Leadership: Assess and advise senior executives on the operational structure and performance. Provide objective guidance on optimizing operational processes to ensure alignment with business goals.
- Process Optimization: Identify, diagnose, and re-engineer existing operational processes. Lead continuous improvement initiatives across departments to enhance efficiency and scalability.
- Cross-Functional Collaboration: Work closely with senior leadership to define and execute operational strategies, balancing short-term goals with long-term business needs.
- Performance Metrics and KPIs: Develop and implement key performance indicators (KPIs) and operational scorecards to measure progress and drive accountability across the organization.
- Operational Support and Team Development: Manage and develop a high-performing operations team. Foster a collaborative environment while driving operational excellence at every level of the organization.
- Project Management: Lead and oversee critical operational projects, ensuring they are completed on time, within scope, and aligned with the company’s growth objectives.
- Talent and Resource Allocation: Partner with senior leaders to assess operational staffing requirements and ensure optimal resource allocation to meet business demands.
- Budgeting and Cost Management: Work closely with finance and operations teams to define budgets, track expenses, and ensure operational efficiency within financial targets.
- Process Governance and Compliance: Develop policies, procedures, and governance frameworks to support operational best practices and compliance with applicable laws across regions.
- International Expansion: Support the operational needs of the company’s international growth, including establishing processes for new markets, managing third-party relationships, and ensuring operational consistency across geographies.
- Vendor and Supplier Relationships: Build and manage relationships with key vendors and suppliers to ensure the company has the resources needed to scale operations efficiently.
- Risk Management: Identify operational risks and develop strategies to mitigate them, ensuring the business remains agile and resilient in the face of challenges.
- Operational Excellence: Champion the implementation of best practices in supply chain management, logistics, production, and other key operational areas to drive business success.
What You Offer
- Educational Background: Bachelor’s degree in Business, Operations Management, or related field. Advanced certifications or MBA are a plus.
- Experience: Minimum of 5+ years of operational leadership experience, ideally in a high-growth startup or a division of a larger organization undergoing rapid expansion.
- Leadership and Execution: Demonstrated ability to lead operational transformations, optimize processes, and manage cross-functional teams. A hands-on leader with a "roll-up-the-sleeves" attitude.
- Project Management: Proven experience in managing and executing large-scale operational projects, with a focus on efficiency, cost management, and results.
- Communication and Influence: Strong communication, negotiation, and presentation skills. The ability to influence senior leaders and manage diverse teams effectively.
- Agility and Resilience: A self-starter with the ability to adapt to changing priorities, solve complex problems, and lead teams through periods of growth and transition.
- Global Perspective: Experience in managing operations across multiple regions and understanding the unique challenges of international business operations.
Most importantly, you share our values...
- You roll up your sleeves and take ownership.
- You are agile, able to pivot and adapt quickly.
- You are resilient in the face of challenges and maintain focus on results.
- You never stop learning and seek continuous improvement.
- You want to be part of a global success story and help shape its future.
Job Types: Full-time, Permanent
Pay: $90,000.00-$110,000.00 per year
Additional pay:
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
Schedule:
Work Location: In person
