1. Process and Maintain Alarm Permits:
- Verify property addresses, data and issuing permits with the appropriate alarm company for each property.
- Prepare billings for false alarms, including alarm details for property owners.
- Send payment notifications (new, renewal and overdue) to alarm sites via mail or email and document correspondence.
- Collect, prepare, submit and account for payments of false alarms and unregistered property billings with uncollected billings charged to property taxes.
2. Support community awareness of the RDCO False Alarm Bylaw:
- Prepare for and participate at promotional public and community events.
- Create and distribute information packages to unregistered alarm sites, both residential and business, to increase Bylaw compliance.
- Work with alarm companies to promote education on bylaw changes as well as elicit their assistance to help address problem sites.
3. Complete all services related to tracking alarms within PRIME (RCMP computer system).
4. Collect and summarize data and statistics for reporting purposes to the RDCO and RCMP.
5. Respond to public enquiries regarding billing and complaints.
6. Communicate with RCMP regarding RCMP Alarm Program, Policy and Procedures and day to day files.
7. Assist with supporting Community Safety programs as needed.
8. Assist other positions in the Department as needed.
9. Other duties as assigned.
