Mier Recruitment is hiring!
Our client in
York Region, ON is actively looking for
a
Customer Service Representative (Tier 1 Automotive) to join their team.
Job Title: Customer Service Representative (Tier 1 Automotive)
Location: York Region, ON
Length of Assignment: Permanent
Salary: $60,000-$65,000/year
Job Responsibilities:
- Responsible for all customer-service related duties as outlined in BOS Procedures (e.g. TS-9A), for customer(s) to which they are assigned
- Pulls in EDI customer releases and posts to the CMI system
- Enters any manual releases as applicable
- Checks/confirms demand load accuracy for their customer before MRP run
- Issues shipping work-sheets to Shipping Department in advance
- Liaison with customer deck personnel, freight carriers, and/or plants directly either verbally or in writing
- Responsible for all transportation, logistics and premium freight for customer base
- Develop customer relationship and provide Best-in-Class service
- Answering of customer inventory system queries in a timely manner (if applicable) or providing backup to do this (requires complete familiarity with Ford DDL, Chrysler SMART, Honda systems)
- Maintain 100% on time delivery to customers and providing disputes when necessary
- Liaise with quality engineers, production and quality representatives to address quality concerns and communicate next steps. Coordinate Engineering changes from customer.
- Review customer charge-backs and recommend disputes when appropriate
- Coordinates Customer Finished Good returnable shipping container returns from the applicable customer, in a timely manner
- Backs up other Customer Service (different customer account) positions
- Provides on-call Customer Service support during non-normal business hours as required
- Utilizes effective Housekeeping practices
- Maintains responsibility for departmental Continual Improvement at all times, both in general and specifically related to individual duties
- Attends training based on the Internal Training Matrix
- Adheres to all safety rules and regulations
- Follows all applicable BOS procedures
- Any other reasonable request by management
Qualifications:
- Grade 12 education or equivalent
- Minimum 3 years experience in an automotive environment
- Excellent English communication skills (both written and verbal)
- Good general math skills
- Computer literacy in business applications
- Ability to work under pressure
- Familiarity with automotive Tier 1 and Tier 2 customer shipping procedures
- Well organized and highly efficient working in a multi-tasking dynamic environment
- Familiarity with CMI software
- Knowledge of Ford DDL / SDS / SIMS systems and related procedures
- Knowledge of Chrysler SMART / DRIVE systems and related procedures
- Knowledge of Nissan Portal and related procedures
- Knowledge of Honda portal
If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted.
