Recovery Program Coordinator
Hope Mission — Recovery Programs
Job Title: Recovery Program Coordinator
Department: Recovery Programs
Reports To: Program Manager
Employment Type: Full-Time
Work Schedule: 40 hours per week, with on-call as required
Location: Edmonton, AB
About Hope Mission
Hope Mission is a Christian non-profit social care agency that has been serving vulnerable people in Alberta since 1929. We are one of Alberta’s largest social service agencies and currently operate emergency shelters, addiction recovery programs, youth programs, community outreach services, housing programs, and health programs (delivered through our HopeHealth division) across Edmonton, Red Deer, Wetaskiwin, and beyond. Our work is grounded in our Christian faith and our commitment to walking alongside individuals experiencing homelessness, poverty, and addiction. Staff are expected to uphold Hope Mission’s mission and values and to approach their work with professionalism and genuine heart for service.
Position Summary
The Recovery Program Coordinator oversees the day-to-day operation of Hope Mission’s Breakout Recovery Program (men) or Wellspring Recovery Program (women). This role provides leadership in team development, curriculum review, participant support, and program compliance, contributing to meaningful participant transformation and program graduations in alignment with Hope Mission’s vision.
Hope Mission’s Recovery Program is a holistic recovery community grounded in the Gospel, life-skills training, addiction recovery, and reintegration preparation.
Key Responsibilities
Team Leadership & Supervision
· Hire, train, supervise, support, and discipline case workers.
· Lead weekly team meetings and monthly supervision sessions; cover for the Program Manager in their absence.
Program Operations & Administration
· Review curriculum, policies, staffing, and program outcomes on an ongoing basis.
· Ensure compliance with program procedures and manage purchases up to $500.
· Handle grievances, approve leave requests, and manage timesheets.
· Coordinate with HR, Accounting, and Recovery staff for administrative support.
Accreditation, Compliance & Events
· Schedule staff trainings and manage emergency drills.
· Prepare meeting minutes, send stakeholder communications, and coordinate invitations.
· Plan and organize program-related events, including graduations.
· Compile and submit monthly statistics to Homeward Trust (funder).
· Maintain accreditation records and support documentation standards.
Clinical Oversight
· Oversee participant assessments, intake procedures, and treatment planning.
· Support client growth toward graduation goals aligned with the program vision.
Data Management & ETO Oversight
· Clean and validate program data in Efforts to Outcomes (ETO).
· Manage staff touchpoints, monitor data entry accuracy, and resolve discrepancies.
· Ensure data-driven decision-making and support program evaluation.
Collaboration & Reporting
· Work closely with other mission managers to encourage creative partnerships.
· Produce timely reports to promote accountability and inform decision-making.
Grievance Management & Mediation
· Investigate and resolve grievances in a timely, confidential, and impartial manner.
· Facilitate and lead mediation processes between staff or participants, guided by best practices.
· Report findings, recommend solutions, track recurring issues, and update policies as needed.
Qualifications
Education & Experience
· Bachelor’s degree or diploma in Social Work, Biblical Studies, or a related field is preferred.
· At least 5 years of experience in missions, managerial roles, or recovery programming.
Skills & Competencies
· Strong verbal and written communication skills.
· Demonstrated leadership, project management, and conflict resolution abilities.
· First Aid certification required.
Personal Qualities
· Commitment to Hope Mission’s mission and values, including compassion, respect, integrity, and excellence.
· Dependable, proactive, and self-motivated with a genuine concern for the wellbeing of others.
· Culturally aware and able to work effectively with individuals from diverse backgrounds.
· Strong sense of accountability and stewardship of organizational resources.
· A belief that recovery is possible and that together we can end chronic homelessness.
Other Requirements
· As a Christian organization, Hope Mission requires employees to sign the Hope Mission Statement of Faith.
· Must be legally entitled to work in Canada on a full-time basis.
· Able to provide a Criminal Record Check with a Vulnerable Sector Search.
· A letter of reference from a ministry or church is an asset.
· Adherence to Hope Mission’s policies and procedures.
How to Apply
Applicants are invited to submit a resume and cover letter outlining their qualifications and the reason for their interest in working for a Christian organization. Please include the contact information for at least two references.
Applications should be submitted to [email protected]. We thank all applicants for their interest; only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Please tell us why you would like to work with a Christian organization. You can include this information in your cover letter or below.
Work Location: In person
