Technical Writer
TradeRev
Toronto, ON
Do you get a thrill out of taking something complex and making it easy to understand? Does your dream job involve writing and explaining how something works for the majority of your day? If so, look no further. As a Technical Writer, you will design and create e-learning content for a broad range of micro topics for TradeRev University. Deliverables include product overviews, user guides, best practices documentation, conceptual deep-dives, UI text, and error messages.

TradeRev is a growing tech company that has seen rapid expansion. We are disrupting the way cars are being sold and are looking for talented people to help lead the charge. We are after innovators, competitive fun spirited people who love the thrill of the chase to help improve and transform the automotive industry.

Our Core Values: Fun. Honest. Accountable. Brave.

Take a look at our other benefits here: http://work.traderev.com/

Responsibilities
Collaborate with several teams inclusive of Development, Product, Design, Sales, and other Subject Matter Experts to create customer-facing educational content
Build instructional aids and manuals to explain new and/or revised product features and functions
Writing product-related content for blended learning training courses
Manage the Product Education resources on collaborative platforms (i.e. Confluence)
Compile, organize, and write online help files to support internal and external end-users
Translate existing product documentation into easily understandable customer-facing help center docWork with the UX team to identify contextual content/documentation opportunities in the product.
Provide writing, editing, and design support for other Education initiatives.

Education & Experience:
Bachelor’s Degree in English, Journalism, Communications or a related field
Minimum of 3 years of writing customer-facing documents inclusive of help center content in the software space
The ability to learn complex concepts and technologies quickly and clearly explain them to others within the target audience’s context
Experience working with product and UX teams
Excellent written and verbal communication skills
Proficiency in MS OfficeStrong attention to detail
Able to write in explanatory and procedural styles for multiple audiences
Skilled at prioritization and multitasking
Perform other duties as required

Who you are:
Able to work in a fast-paced, dynamic environment managing multiple priorities and working with different teams.
Superior writing, editing, and communication skills with excellent attention to detail.
Passionate about delivering results and exceptional customer service.
Ability to handle ambiguity and comfortable working in an environment with shifting priorities
Be enthusiastic, flexible, and demonstrate a commitment to quality and customer service.
Superior writing, editing, and communication skills with excellent attention to detail.
Self-starter with the ability to work both independently and collaboratively to achieve outcomes.
We thank all interested candidates; however, only those selected for an interview will be contacted.
TradeRev is an equal opportunity employer committed to diversity.
TradeRev is committed to providing employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.