As a Sales Advisor you will create extraordinary experiences inspiring customers to own Bose products. You will skillfully uncover the customer needs and identify the best solution. You will be curious about products, initiatives and engagements and agile in applying the learning. You will bring customers closer to the Brand with enthusiasm, sharing stories and demonstrations that enhance the customer experience.
Role has responsibility for:
Creating extraordinary experiences
Selling products and services offered in our stores
Delivering outstanding personalized customer engagements
Building customer relationships to create Bose owners
Assist in tasks associated with effectively operating a Bose Retail Store
Achieves individual and team sales goals through the use of “customer first” engagement strategies and by employing Bose engagement tools as appropriate.
Delivers on our Brand promise through exceptional customer focus and service
Demonstrates passion, enthusiasm, drive and confidence to succeed.
Increases customer base through building customer relationships and active participation in personal trade activities
Helps to implement Bose visual merchandising standards and execute promotional strategies
Positive approach and willingness to participate in all store trainings and certifications to continually enhance effectiveness and customer experience
Transfers value by recommending products based on benefits, not merely technical features
Key Performance Indicators:
Achievement of daily, weekly, monthly individual and store sales goals
Store team premium sales
Email capture compared to goal
Individual Average Ticket Productivity Results (sales per hour worked) units per transaction
Individual Mystery Shop scores compared to goal
Models Bose Essence & Values at all times
Strong interpersonal skills: approachable, empathetic, engaging, good listener, authentic, respectful.
Professional and positive demeanor in words and actions, body language and grooming.
Excellent written and verbal communication
Strong individual sales, engagement and demonstration skills
Accurately assesses customer needs, wants and priorities while building sincere connection and gain customer’s trust
'Asks for the sale' using tactful words and appropriate timing
Holds self accountable for attaining sales results
Builds and maintains a clientele of new and repeat customers and stays in touch with each as appropriate
Displays commitment to customers, team and business
Retail sales in premium-branded, service-orientated store
Passion for and understanding of Bose products and our technology portfolio
Confident and proficient in using current digital technologies
Consumer Electronics industry helpful
Reports to Store Manager
Flexibility with schedule, as hours worked will be based on the needs of the business.
Other duties as assigned
High School Diploma
Must be at least 18 years of age
Minimum 2 years related experience