Home/Location: Southbridge Ottawa, Long-term care
Status: Full-Time vacancy
Schedule: Day shifts
Salary: $48,000
Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability.
The Nursing Unit Clerk plays a key role in supporting the nursing department by coordinating staffing schedules and providing clerical/administrative support. This position ensures accurate records, effective communication, and smooth daily operations within the long-term care home. The role balances scheduling responsibilities with resident care documentation, admissions support, supply management, and quality improvement initiatives.
Key Responsibilities:
- Greets all visitors by promoting and respecting Residents’ Bill of Rights through all interactions with residents, family members, staff and all customers of the Home.
- Answers phones and greets visitors and guest as they arrive in the home.
- Assists with staff scheduling and replacements.
- Carry out all assigned duties in compliance with applicable Occupational Health and Safety legislation and Company policy.
- Follow safe work practices as directed by their supervisor and as required by the applicable Occupational Health and Safety legislation.
- Participate in all required occupational health and safety training.
- Records management
- Maintains accurate and current Resident Profile.
- Assists with Payroll entry
- Assists with preparation for resident admissions, e.g. entering pertinent details regarding demographics of residents into Point Click Care system, preparation of resident name bands, door labels, resident charts, etc.
- Orders employee name badges, as required.
- Completes typing / word processing and photocopying, as directed.
- Performs all necessary clerical duties associated with the operation for nursing including Scheduling of appointments as well as escorts and transportation as required, Resident Chart Maintenance & Weekly filing on the nursing units into the resident charts.
- Assist / replace Office Manager, as required.
- Develops problem-solving activities in relation to activities within the department.
- Any other tasks as assigned.
Knowledge and Skills Required:
- High school diploma required; post-secondary education in office/medical administration or healthcare administration preferred.
- Scheduling or clerical/administrative experience in healthcare or long-term care strongly preferred.
- Knowledge of medical terminology, PCC (electronic health records), and collective agreements an asset.
- Strong organizational, time-management, and multitasking skills in a fast-paced environment.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling/database software.
- Ability to work independently while collaborating effectively with the nursing team.
Working Conditions
- Based in an office or nursing station within the long-term care home.
- Frequent interaction with residents, families, staff, physicians, and leadership.
- Regular use of computer systems, scheduling software, and telephones.
- May be required to work flexible hours (days, evenings, weekends, and statutory holidays) to address urgent staffing needs.
- Fast-paced environment with frequent interruptions and competing priorities.
- Occasional walking throughout the home to communicate with staff and deliver supplies; light lifting of materials may be required.
- Exposure to confidential and sensitive information, requiring discretion and professionalism at all times.
Interested applicants should apply directly through this posting. We would like to thank all applicants for your interest in working as part of our team! Only those applicants selected to move forward in the recruitment process will be contacted.
Southbridge Care Homes welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview.
