4660 1Re Av, Québec, Quebec G1H 2T2
- High School diploma or GED preferred.
- Experience in retail sales preferred.
- Experience to perform the essential duties, responsibilities and working in the conditions described below.
- Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
- Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
- Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
- A valid driver’s license and adequate transportation to/from bank and meetings.
- Ability to communicate (orally and in writing) in English.
- Perform other duties as assigned or delegated by his/her manager.
ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS
Leadership and Management
- Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
- Develop, manage and assign tasks appropriately to ensure the store is clean, adequately stocked, organize and well kept based on Company standards.
- Maintain a professional and supportive image among subordinates and supervisor.
- Schedule employees within Company guidelines to maximize customer service and maintain store image.
- Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.
- Develop positive and professional relationships with all suppliers.
- Promote excellent service and resolve customer complaints in a timely, professional manner.
- Promote and ensure a safe, positive public image within the neighboring community.
Training and Development
- Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
- Train all employees ensuring that customer service, store image and marketing execution meet Company standards.
- Train all employees on safety procedures and promote safety awareness.
- Develop ways and means to ensure that all employees receive proper communication in a timely manner.
- Establish periodic on-going communication meetings with all store employees and the Market Manager.
Organizing and Planning
- Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives.
- Organize and maintain all store files and manuals.
- Manage and supervise store employees to ensure that all required and requested reports are completed accurately and timely.
- Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
- Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
- Budget and forecast P&L lines, as well as understand and manage merchandise margins.
- Safeguard and account for all money received and disbursed.
- Perform all other financial analysis necessary to maximize sales and net profits.
- Perform approximately 95% of all work indoors, but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc.
- Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
- Exposure to occasional noise.
- Work with a minimum of direction and supervision.
- At all times work as an effective manager, supervisor and leader.
- Ability to stand and/or walk for up to 10 hours
- Work a minimum of 50 hours per week.
- Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assist in stocking/maintaining inventory levels).
- Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups).
- Ability to push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
- Ability to bend at waist with some twisting up to one hour of workday.
- Ability to grasp, reach and manipulate objects with hands up to all day. (This work requires eye-hand coordination, and may require climbing a ladder to store or retrieve materials, and/or place or remove signs.)
THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.
This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee.
Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.