The Technical Sales Advisor role is located within the Sales department of an OpCo. The Technical Sales Advisor reports to the (technical) Sales Manager.
Skretting is looking for someone with experience in the aquaculture industry, or who is ready to kick off their career and demonstrate they have the potential and desire to succeed in this role and act as technical advisor for our customers.
This role is designed to provide support to our customers surrounding feed performance, feeding practices, fish quality and general technical support for customers both on and off-site, ensuring the highest level of customer support from Skretting.
It also involves helping identify challenge areas for our customers and highlighting potential commercial opportunities to drive growth and commercial success for Skretting.
The Sales Representative/(Key) Account Manager and the Technical Sales Advisor work in a ‘tandem approach’ to reach the highest Sales possible, whereby the Technical Sales Advisor support the Sales representative/Key Account Manager in (highly) complex and technical processes.
Job Description
Key accountabilities
- Work with sales, marketing and product management teams to identify and quantify commercial opportunities with new and existing Skretting customers
- Provide after sales service and technical support
- Customer site visits centering around feed performance, quality and additional services (fish quality)
- Data gathering, forecasting and reporting of customer’s production
- Assist with a range of customer and internal feed trials and projects
- Supports marketing, sales and client activities through specialized technical or scientific knowledge/product applications from conceptual stages, through pre-sales, sales, trials and training and serves as a lead in solving technical problems and in discussions with customers.
Technical Support
- Routine technical support of customers, including direct farm contact and the commercial fish farming industry. Acts as technical resource to our customers. Interpreted field data and provide feedback concerning housing, transport, equipment, nutrition and related matters. Documents customer requirements and provides technical guidance related to sales strategy and proposals.
- Value Selling
- Asks questions which uncover implied needs, and which develop those needs. Builds value for the customer by investigation to uncover explicit needs and develop those needs. Demonstrates company’s capability by explaining how company’s products and services match a customer’s explicit needs (Benefit Statements) Supports the feasibility of standard, customized, partnerships alternatives of new approaches for offered products and services, viewing its optimization and improvement.
- Knowledge sharing
- Introducing new solutions and concepts to the customer. Works with Product Managers to prepare technical presentations and demonstrate how a product meets client needs. Contributes to sales meetings by providing deeper understanding of solutions workings or applications, as well as of product limitations and non-traditional product usage.
- Management information
- Provides insights to management on request, or own initiative, regarding quantitative and qualitative developments within his / her area of sales/expertise, based on reporting guidelines, and ensures all information is appropriately stored and updated, so that management and / or relevant stakeholders are able to make (timely) decisions and determine or adjust sales decisions and strategy.
- Internal networking
- Responsible to maintain and build own product and technical knowledge in relevant product categories by taking local & global technical trainings and by collaborating with the sales team, product development and Global Innovation. Based on input from Marketing and Pricing measures, prepares and quotes customers, in order to advise customers appropriately and to conclude the sale of product.
- Projects
- May participate in various sales and customer service-related projects in his / her area and contributes to project results.
Assisting advisory role (assisting senior advisor(s))
Routine periodic work, clear tasks, providing technical information.
Advanced technical education starter. Limited on no experience
Performs strict operational / support tasks, synchronize with other departments (sales, etc)
Supervised, working according to protocols / set procedures
Differentiating Factors/Dimensions
Must be able to analyze situations and apply critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints. Must be able to define issues, problems and opportunities, generate different courses of action, evaluate the constraints and risks associated with each course of action identified and selects the viable option in order to address the problems and/or opportunities identified. All with the goal to commercialize the problem and translate that into value proposition.
Basic influencing skills in order to gain attraction with customers and convince them to buy products/services.
Establishes a broad base of relationships. Solicits guidance in how to get things done and with whose help.
1. Can plan a sales call with a customer or prospect to meet a specific, positive outcome from each call.
2. Can ask questions which uncover Implied Needs and which develop those needs.
3. Can build value for the customer by investigation to uncover Explicit Needs and develop those needs.
4. Can demonstrate company’s capability by explaining how company’s products and services match a customer’s Explicit Needs (Benefit Statements)
5. Can propose and gain a reasonable commitment from the customer to future action which moves the sale forward (Advances)
6. Can record the outcome of a sales call and plan future actions which moves the sale towards a successful conclusion – including additional investigation (needs identification) where necessary.
7. Can assess progress within a particular account and make a commercial decision about committing future resources to developing the opportunity.
8. Can assess their own ability in relation to 1 – 7 (above) and plan action to develop their own skills.
Makes contributions that are valued by team members.
Shares information. Co-operates with team members to resolve problems and achieve goals.
Motivated by success and passionate about working and achieving higher commercial results. Persists to complete tasks / responsibilities, even in the face of difficulties. Operates with personal ownership and looks for ways and means to improve performance all the time. Displaying a strong commitment to making service performance improvements.
Takes actions that lead to the delivery of set service targets. Shows determination to meet the objectives set by others. Keeps track of and measures outcomes against own standards. Shows eagerness to establish commercial growth.
Takes actions that lead to quantifiable service improvements
Overcomes obstacles to achieving goals and uses failure as an opportunity to learn.
Why You Will Love Working with Us:
- Our commitment to continuous learning,
- Supportive team Environment
- An attractive total compensation package that includes a bonus, competitive health, dental, vision package and retirement benefits!
- A full-time position in an international, dynamic environment.
- Opportunities for professional growth within Nutreco and the broader SHV group.
Good to Know:
- Must be willing to travel within North America as needed for project requirements, occasional oversees travel may be required.
- Must be passionate about your career!
We are committed to employment equity, and we encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada.
Job Types: Full-time, Permanent
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Automobile allowance
- Dental care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
