Overview
The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.
This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.
Working for the Y
Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.
Vacancy Status: This job posting is for an existing vacancy.
What do we offer?
At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.
Our competitive wage and benefit package include:
- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- Some benefits may vary based on employment terms
What do you offer?
The Membership Sales and Service Associate is the first point of contact in our membership centers so courteous service and competent, efficient handling of all membership-related transactions is critical. The person must be energetic, outgoing, and have a strong customer service focus. The successful candidate will demonstrate a personal commitment to and understanding of the Y’s mission, vision, values.
Some of the tasks of this position include:
- Demonstrating Y values in all interactions by delivering service responsibly, honestly, respectfully, and with care.
- Asking and responding to members and participants about their Y experience in a supportive manner.
- Selling Y memberships and promoting Y programs and services.
- Participating in the various components of the Y member retention system.
- Accurately and correctly completing membership and program registration transactions.
- Championing a clean culture in the operational area and monitoring membership areas for cleanliness.
What qualifications and abilities are we looking for?
At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.
The successful candidate will have the following:
Education
- Post-secondary education or equivalent in a related field is an asset
Language
- Fluent in English, oral and written
- French is an asset
Experience, Skills and Abilities
- Minimum 1 year of related experience in the customer service industry
- Excellent interpersonal and communication skills
- Excellent customer service skills and focus
- Experience working effectively with a diverse clientele
- Previous Xplor system experience an asset
Additional Requirements:
- Applicants must have a current Standard First Aid and CPR "C" certification.
- Applicants must already have a valid permit to work in Canada.
- A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
- Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.
- Ability to work evenings and weekends.
Core Competencies:
- Commitment to Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the National Capital Region YMCA.
- Service Orientation: Deliberately identifies and creates opportunities to enhance every person’s Y experience.
- Teamwork: Participates in an effective organizational team, which acknowledges and values team members’ skills, experience, cultural background, knowledge, creativity, and contributions.
- Quality Focus: Ensures that success criteria for self and programs are set, reviewed, and surpassed regularly to provide excellent service delivery.
- Leadership: Participates in an effective organizational team, which acknowledges and values team members’ skills, experience, cultural background, knowledge, creativity, and contributions.
About diversity and inclusiveness at the Y:
Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.
YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [email protected] upon scheduling your interview.
Statement on Use of Artificial Intelligence in Employment Decisions:
At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.
How to apply?
All internal applicants must inform their supervisor of their intention to apply for the position.
Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration in the hiring process.
The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.
