Dental Clinic Manager
Location: Edmonton, AB | Clinic: One67 Dental | Employment: Full-time, Permanent
About the Role
One67 Dental is a well-established family practice located in North Edmonton. We are seeking a highly experienced Dental Clinic Manager to lead our team and ensure smooth, efficient, and patient-focused operations. This is a leadership role that requires a balance of hands-on administrative expertise and strategic management skills to support our dentist, hygienists, and team members in delivering exceptional care.
About National Dental Care (NDC)
NDC is a dental group transforming owning and operating practices in Alberta. We provide the support, technology, and resources clinics need to create extraordinary patient experiences. At NDC, we value good culture and good people.
Key Responsibilities
Leadership & People Management
- Lead, mentor, and coach a team of clinical and administrative staff to achieve operational excellence.
- Create and implement training and onboarding programs for new hires.
- Foster a positive, collaborative, and accountable culture with strong communication and conflict resolution.
- Conduct regular staff meetings, performance reviews, and provide ongoing feedback.
Operations & Administration
- Oversee daily front-desk and back-office operations, ensuring all patient interactions meet a high standard of care.
- Implement systems, policies, and processes to improve workflow, scheduling, and patient experience.
- Manage AR, billing, and insurance claims, ensuring accuracy, timeliness, and follow-up on outstanding balances.
- Oversee recall systems, patient reactivation campaigns, and chair utilization for maximum efficiency.
- Monitor compliance with health and safety regulations, infection control protocols, and privacy standards.
Financial & Business Management
- Prepare and analyze monthly, quarterly, and annual performance reports (production, collections, AR, expenses).
- Track and manage budgets, payroll, and inventory, including vendor relations and supply ordering.
- Partner with ownership and dentists to identify and implement revenue growth opportunities.
- Monitor key performance indicators (KPIs) to ensure targets are met and develop action plans when they are not.
Technology & Systems
- Ensure effective use of dental practice software (Dentrix, Recall Max, or equivalent).
- Train and support staff in using digital systems for scheduling, billing, treatment planning, and reporting.
- Stay current on new technologies and recommend upgrades that improve efficiency and patient experience.
Patient Experience & Service
- Serve as the primary point of escalation for patient concerns and complaints, ensuring timely resolution.
- Oversee scheduling to reduce wait times, maximize provider efficiency, and enhance patient flow.
- Lead initiatives to strengthen patient loyalty and drive new patient growth through excellent service delivery.
Skills & Qualifications
- Minimum 5 years’ experience as a Dental Clinic Manager.
- Completion of a Dental Administration Program/Certificate or equivalent training (asset).
- Strong proficiency with dental practice management software (Dentrix, Recall Max, or similar).
- Demonstrated expertise in insurance billing, AR management, and reporting.
- Proven ability to recruit, train, and lead high-performing teams in a fast-paced environment.
- Strong financial acumen: budgeting, KPI tracking, cost control, and business planning.
- Exceptional communication and interpersonal skills with staff, doctors, and patients.
- Skilled in problem-solving, conflict resolution, and decision-making.
- Highly organized, detail-oriented, and adaptable, able to manage competing priorities effectively.
- Customer service mindset with a focus on creating an outstanding patient experience.
- Ability to thrive in a dynamic, growing organization and contribute to continuous improvement.
Why Join Us
- Competitive compensation with benefits
- Uniform allowance and free parking
- Mentorship and training from experienced dental professionals
- Opportunity for advancement within a growing organization
- Collaborative, team-oriented culture where you can thrive
- Flexible hours: the clinic is open Monday - Friday with daytime and evening shifts
How to Apply
Please email your resume and cover letter to [email protected] with the subject line: “Dental Clinic Manager”.
NDC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: $28.00-$32.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Experience:
- Dental receptionist: 2 years (required)
Work Location: In person
