Please apply by submitting your résumé and cover letter to: [email protected]
In the email subject line, please include your full name and the title of the position title for which you are applying. Applications will only be considered if both a cover letter and resume are combined into a single Microsoft Word or PDF document and submitted to the email address above.
This position is covered by United Steelworkers “All Employee” Bargaining Unit
Position Title:
Events Support Assistant (internal posting only)
Department:
Conference Services & Hospitality
Supervisor
Director, Conference Services & Hospitality
Hours
35 hours per week / Regular weekend and evening work is required
Compensation:
Hiring Rate: $29.94 per hour (Band Range: $29.94 – $33.25 hourly / $54,490.80 – $60,515.00 annually)
Terms:
Term Vacancy – 10 month contract (internal posting only); Full-Time; Some weekend and evening work will be required; In-Person Position
Posting Date:
July 3, 2026
Closing Date:
July 10, 2026
POSITION SUMMARY
The University of St. Michael’s Conference Services & Hospitality (CSAH) serves a diverse clientele, including film productions, international ESL summer camps, school groups, visitors, and academic, professional, and religious conferences ranging in size from small meetings to large-scale events.
The Events Support Assistant provides operational and administrative support to the CSAH team during the academic and summer months. Working under the supervision of the Director, CSAH and assisting other team members, the role contributes to the successful delivery of conferences, events, film activity, and guest accommodations.
This position primarily supports day-to-day office and event operations and serves as a front-line contact for clients and guests. The Events Support Assistant assists with logistics, customer service, communications, and administrative tasks, and may work independently on assigned duties while contributing to a collaborative team environment.
DUTIES & RESPONSIBILITIES
General Administrative & Office Support
- Provide front desk coverage, including greeting guests and responding to general inquiries.
- Answer phone calls and monitor shared inboxes, responding to inquiries or redirecting them as appropriate.
- Support general administrative and clerical tasks within the CSAH office.
- Assist with maintaining event calendars and updating internal tracking documents.
- Prepare materials such as welcome packages, keys, information sheets, and event-related documents.
Event & Client Support
- Assist with the preparation and delivery of conferences, meetings, film shoots, and hospitality services.
- Support event setup and execution, including room checks, signage placement, and supply coordination.
- Help facilitate guest registration, check-in, and check-out processes.
- Provide on-site support during events, assisting with logistics, troubleshooting, and guest inquiries.
- Liaise with team members and service providers (e.g., Food Services, Facilities, IT) to help ensure event requirements are met.
- Attend event walkthroughs alongside CSAH staff and support follow-up actions as needed.
- Provide basic audiovisual support and escalate technical issues when required.
- Assist with responding to guest concerns and escalate issues to supervisors when appropriate.
- Support invoicing and administrative follow-up related to events.
Residence & Guest Accommodation Support
- Assist with verifying that guest rooms are prepared for arrivals.
- Support room key distribution and collection in coordination with Security Services.
- Help with room inspections and reporting of maintenance or housekeeping concerns.
- Assist with accommodation turnover activities and readiness for new arrivals.
- Communicate guest needs or issues to appropriate team members.
Film & Production Support
- Provide general assistance during film production activity on campus.
- Support setup and wrap-up activities as directed by CSAH staff.
- Observe and report any concerns related to space use or compliance with guidelines.
- Help maintain continuity of regular operations during filming periods.
Food Services & Hospitality Support
- Assist with basic catering checks and escalate issues if identified.
- Help monitor shared hospitality spaces (e.g., coffee stations) and report supply needs.
- Communicate observations related to food service quality or guest experience to CSAH staff.
Operational Support
- Provide coverage during evenings and weekends as required.
- Work both collaboratively with the team and independently on assigned tasks.
- Follow university policies, procedures, and safety standards at all times.
- Perform other support duties as assigned.
QUALIFICATIONS & SKILLS
Education:
- College diploma in business, hospitality, tourism, or a related field
Experience:
- 2 years of experience in customer service, hospitality, or event support required
- Experience with conferences, accommodations, or event environments is an asset.
Skills:
- Familiarity with Microsoft Office; experience with event software (e.g., CaterEase) is an asset.
- Basic knowledge of audiovisual equipment or willingness to learn.
- Strong customer service and communication skills.
- Ability to follow direction, support team members, and complete assigned tasks independently when needed.
- Strong organizational skills and attention to detail.
- Ability to respond calmly and appropriately to issues, escalating when necessary.
- Ability to work collaboratively in a team environment.
- Physical ability to move around campus, assist with event setup, and perform light operational duties.
WORKING CONDITIONS
- Working Hours: Flexibility is required, including regular evening and weekend work, based on operational needs.
We thank all applicants for their interest. Only those considered for an interview will be contacted.
The University of St. Michael’s College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ persons, people who take a religiously informed view of human experience, and others who may contribute to further diversification of ideas.
If you require accessibility accommodation, please contact Human Resources at [email protected]
