Here is a high-level view of what we are looking for:
- Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
- Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
- Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
- Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
- Setting up and deploying IT equipment for new employees
- Training users in software and operating systems
- Addressing and resolving incoming tickets from users regarding hardware, software, and network issues
- Assessing recurring issues to create automated processes where possible
- Working knowledge of ServiceNow
- Time and Ticket Management
Job Types: Full-time, Permanent
Pay: $23.00-$26.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Application question(s):
- Candidate must have Banking Sector Working Experience
Experience:
- Banking Industry: 2 years (preferred)
- Technical Troubleshooting: 4 years (preferred)
- Windows 10 & 11: 4 years (preferred)
- Ticket management systems: 4 years (preferred)
- ServiceNow: 4 years (preferred)
- Remedy: 4 years (preferred)
- Desktop support: 4 years (preferred)
Licence/Certification:
Work Location: In person