Reporting to the Registrar, Enrolment Support Services, the Enrolment Support Advisor provides front line/cross functional support to students (part-time and full-time), faculty and staff as they relate to Admissions, Financial Aid, Registration, Student Fees and Records Management. Monitors the customer support tools (e.g. CERB) and triages or processes requests for a variety of registrarial inquiries (including course add/drops, program withdrawals, exemptions, transfer credits, transcript requests, etc.). Provides information regarding College programs, policies/procedures, and responds to student inquiries regarding programs and services. Also performs outreach to prospective students at various stages in the enrolment process. On a rotating basis, the incumbent also provides front line Tier 1 support and advisory services within the Service Hub under the guidance of the Manager, College Services. Assists with key student recruitment events such as Open House, the Ontario College Information Fair and others. Occasional travel between campuses may be required to support front-line customer service initiative
Work Schedules:
This position has been designated as on campus and is expected on-site 100% of the time.
This is a temporary position with an anticipated end date of May 2027.
For a complete job description, please refer to the document found here: Enrolment Support Advisor Job Description
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Completion of a two (2) year diploma or equivalent in Business or Office Administration.
A minimum of three (3) years of work experience:
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Experience working independently in a front line, customer service, deadline driven, self-directed team environment prioritizing, organizing and problem-solving own work.
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Experience using computer application skills, including a large business system and various software applications ie. E-mail, word processing, spreadsheets, internet and ERP systems, preferably Peoplesoft.
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Experience dealing with sensitive and confidential information and the F.O.I. Act relating to students from varying social, academic, economic and cultural backgrounds.
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Demonstrated documentation and verification skills as they relate to records management and various financial assistance applications and loan documents
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. Our mandate is to challenge societal inequities to achieve a cultural climate of inclusion, belonging and psychological safety. We are committed to being a welcoming place for all, where the needs of our diverse populations are met, and varying perspectives enrich our communities.
We welcome those who would contribute to the further diversification of our community including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.
The College provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process should inform our Human Resources staff what support(s) you may require to ensure your equal participation.
Further information regarding Fleming College¿s Accessibility Policy.
To obtain a copy of this document in another format, please email [email protected].
