Front Line Associate
Paradise Fun Park | Parksville, BC
Starting Wage: $20.00 per hour
Join Our Team
For more than 30 years, Paradise Fun Park has been creating memorable experiences for Families and visitors to Parksville. As part of Evergreen Hospitality Group, we are committed to delivering genuine Hospitality through exceptional Guest service, safe operations, and a welcoming environment.
We are looking for enthusiastic, dependable, and service-oriented individuals who take pride in their work and enjoy creating memorable experiences for our Guests.
What We Value
At Paradise Fun Park, every Front Line Associate contributes to our success by embracing four core principles:
Hospitality First
Every Guest deserves a warm welcome, genuine care, and professional service from the moment they arrive until they leave.
Safety Always
The safety of our Guests and Team Members is our highest priority. Every attraction is operated with care, attention, and consistency.
Every Detail Matters
A clean table, a stocked washroom, a tidy Mini Golf course, and a friendly greeting all contribute to an exceptional Guest experience.
One Team
We work together, support one another, communicate openly, and take pride in achieving shared goals.
Position Summary
As a Front Line Associate, you are an ambassador for Paradise Fun Park. Every interaction with a Guest, every attraction you operate, and every area you maintain contributes to the overall Guest experience.
This is a dynamic, hands-on position that combines Guest service, attraction operations, park presentation, and operational support. Front Line Associates work throughout the park based on operational needs, ensuring every Guest enjoys a safe, welcoming, and memorable visit.
What Success Looks Like
Successful Front Line Associates:
- Welcome every Guest with warmth, professionalism, and enthusiasm.
- Create positive, memorable experiences for every Guest.
- Take pride in maintaining a clean, organized, and presentation-ready park.
- Identify opportunities to improve the Guest experience without waiting to be asked.
- Work collaboratively and respectfully with fellow Team Members.
- Demonstrate accountability, reliability, and attention to detail in every task.
Key ResponsibilitiesGuest Experience
- Welcome every Guest in a friendly, professional, and engaging manner.
- Sell and explain our attractions, promotions, and admission options.
- Process admissions, retail purchases, and transactions accurately.
- Answer Guest questions confidently and professionally.
- Anticipate Guest needs and provide assistance throughout their visit.
- Resolve routine Guest concerns and refer more complex situations to Management.
Attraction Operations
- Safely operate and supervise the Bumper Boat attraction.
- Assist Guests entering and exiting attractions.
- Monitor attractions to ensure safe and efficient operation.
- Prepare and restock Mini Golf equipment, including golf clubs, golf balls, scorecards, and pencils.
- Inspect equipment daily and remove damaged items from service.
Park Presentation
Every Front Line Associate is responsible for maintaining an exceptional Guest environment. Responsibilities include:
- Walking the park regularly to ensure all Guest areas remain clean, safe, and welcoming.
- Inspecting both Mini Golf courses throughout the day and removing debris.
- Cleaning and aligning tables, chairs, booths, umbrellas, and patio furniture.
- Ensuring decorative features and planters remain well presented.
- Vacuuming and mopping indoor public areas.
- Cleaning, stocking, and inspecting public washrooms.
- Emptying garbage and recycling containers.
- Maintaining the Arcade, Front Desk, staff room, and surrounding Guest areas.
- Keeping counters, merchandise displays, and attraction areas clean and organized.
- Reporting maintenance concerns promptly.
Operational Excellence
- Complete opening, operational, and closing duties.
- Restock merchandise and operational supplies.
- Monitor inventory of golf clubs, golf balls, scorecards, pencils, and retail items.
- Follow established operating procedures and safety standards.
- Support special events, group bookings, and daily operational requirements.
- Perform additional duties that contribute to the successful operation of Paradise Fun Park.
Teamwork
- Support fellow Front Line Associates during busy periods.
- Rotate between Guest service, attractions, and park responsibilities as operational needs require.
- Communicate effectively with Supervisors and Managers.
- Contribute to a positive, respectful, and professional workplace culture.
Qualifications
The ideal candidate will:
- Enjoy working with people of all ages.
- Deliver exceptional Guest service with professionalism and enthusiasm.
- Be dependable, punctual, and accountable.
- Maintain a positive attitude in a fast-paced environment.
- Take pride in cleanliness, organization, and attention to detail.
- Be comfortable working both indoors and outdoors in varying weather conditions.
- Work effectively both independently and as part of a Team.
Previous experience in Hospitality, tourism, recreation, retail, food service, or customer service is considered an asset but is not required.
Physical Requirements
This position requires standing and walking for extended periods, working outdoors in varying weather conditions, and performing physical tasks, including lifting up to 25 lbs.
Scheduling
Shifts may include mornings, afternoons, evenings, weekends, and statutory holidays. Flexibility during weekends, holidays, and throughout the summer season is essential.
Compensation & BenefitsCompensation
- Starting wage of $20.00 per hour.
Team Member Benefits
- Employee discount on food purchases.
- Complimentary Mini Golf during personal visits.
- Ongoing training and development.
- Opportunities for growth within Evergreen Hospitality Group.
- A supportive, respectful, and professional Team environment.
Why Join Paradise Fun Park?
At Paradise Fun Park, we believe exceptional Guest experiences begin with exceptional Team Members. Every Front Line Associate plays an important role in creating a welcoming, safe, and memorable environment for our Guests.
If you enjoy working with people, take pride in delivering outstanding service, and want to be part of a Team that values Hospitality, professionalism, and teamwork, we encourage you to apply.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $20.00 per hour
Work Location: In person
