Clean Team Supervisor – Women’s Track
ABOUT MISSION POSSIBLE
Mission Possible is a non-profit organization located in Vancouver’s Downtown Eastside. Mission Possible Maintenance is a full-service exterior property cleaning social enterprise that provides high calibre services while supporting and employing individuals challenged by homelessness, poverty, addiction, mental illness, and other barriers to employment to achieve a renewed sense of dignity and purpose. Partnered with our Employment Readiness Program, we equip our program participants with the skills, confidence, and support they need to rejoin the workforce and rebuild a self-sustaining livelihood for themselves.
ABOUT THE JOB
Position Type
- Full time (up to 40 hours/week), Permanent
Compensation & Benefits
- $25.00 per hour
- 6% Vacation Pay
- 100% coverage of extended health and dental benefits
- Access to Employee Family Assistance Program
- RRSP matching program
Requirements
- Class 5 Driver’s License and a clean drivers’ abstract
- Willing to complete a Vulnerable Sector Background Check
- Legally allowed to work in BC
- Able to report to work at 7:30 am
- Able to occasionally report to work outside of regular working hours (e.g. weekends)
*This job requires the incumbent to identify as a woman or non-binary as they must interact with and support vulnerable women and non-binary identifying participants.
Job Summary
The Clean Team Women’s Supervisor will ensure women and non-binary people experiencing barriers to employment receive the hands-on training and tailored support they need to achieve their employment transition goals while working in the Clean Team (CT). With kindness and patience, the Women’s Supervisor will help associates become confident in their work, and understand their personal value by empowering their skills and giving recognition.
In addition, the CT Women’s Supervisor will collaborate with the Employment Readiness team to support the development of the Women’s Track Program while providing quality street cleaning services to customers including City of Vancouver, BIA’s, and local businesses.
Working Conditions
The CT Women’s Supervisor will report to the CT Sr. Supervisor. This role is team-based and will work alongside the MP Enterprise teams and other departments. Most work will take place outside of Mission Possible’s office, either on a driving or walking route.
Key Duties & Responsibilities
Social Impact
- Conduct morning and afternoon associate briefings to ensure clear communication and alignment with objectives
- Address incident reports promptly and schedule necessary follow-ups for resolution
- Conduct 3 month performance reviews with associates according to the Performance Review Procedure Guide.
- This includes setting goals, providing feedback, conducting performance evaluations, identifying areas for improvement, and offering support
- Report issues of associates’ work readiness to the CT Manager and collaborate on strategies for their development
- Contribute to continuous improvement by training associates on the job
Operations
- Organize and manage day-to-day workflow using Jobber on a smartphone
- Schedule and assign job tasks to associates in accordance with the job schedule
- Drive teams to job sites and perform CT jobs as needed.
- Assess the job site to determine and communicate the most suitable actions necessary to complete the scope of work safely, efficiently, and on schedule
- CT tasks include but are not limited to micro cleaning and litter pickup
- Practice and promote workplace safety, training associates to follow safe practices and procedures
- Supervise associate crews to ensure all scheduled services are completed with high-quality standards. Report uncompleted jobs to the CT Sr. Supervisor.
- Report attendance details such as tracking associates working on different projects, missed shifts, and late arrivals
- Report upcoming or necessary vehicle maintenance to the appropriate department
- Monitor and maintain sufficient supplies of equipment and cleaning materials
- Identify opportunities and suggest strategies to increase associate engagement rates, aligning them effectively with the business needs
ABOUT YOU
Our ideal candidate has:
Knowledge, Skills, Abilities
- A passion for empowering people and having an empathetic and supportive attitude
- Great communication and conflict resolution skills
- Work well in a team
- Ability to use different smartphone software and applications such as Slack, Google Suite, Jobber, and other platforms
- Moderate physical ability (able to walk routes and spend up to 6 hours driving a vehicle)
- Ability to demonstrate excellent work habits
- Attendance
- Positive Attitude
- Teamwork
- Ability to deliver quality and efficient work
Education & Experience
- Completion of or a willingness to complete Basic first aid
- Experience supervising teams is an asset
- Experience working in social services or a non-profit organization is an asset
- Experience working in the Downtown Eastside community is an asset
HOW TO APPLY
If you feel you're a good fit for this role, please send your cover letter and resume to [email protected] with "Application for CT Supervisor" as the subject line. While we appreciate all interested candidates, only those we wish to screen and interview will be contacted. We will be interviewing candidates on a rolling basis until we find the right fit, so we encourage you to get your application in as soon as possible.
Thank you for your interest!
Job Types: Full-time, Permanent
Pay: $25.00 per hour
Benefits:
- Dental care
- Extended health care
- RRSP match
Application question(s):
- Are you able to report to the office in person, and work occasional weekends, by 7:30 am?
- How familiar are you with Mission Possible's community, Vancouver's Downtown Eastside?
- This position requires the incumbent to identify as a woman or as non-binary because they will work in a Special Program that seeks to protect vulnerable women and non-binary individuals under BC's Human Rights Code. Do you identify as a woman or as a non-binary individual?
Licence/Certification:
- Class 5 Licence and a clean driving record (required)
Work Location: In person
