Overview:
The Bilingual Customer Service Advisor (French/English) is crucial in driving the growth of our company by effectively managing leads, improving conversion rates, and ensuring smooth customer transactions. This role involves proactive engagement with potential and existing clients through various stages of the sales process, from pre-audition calls to securing payments post-audition.
Responsibilities:
- Actively follow up on leads to enhance customer interest and engagement.
- Call leads to provide detailed information about products or events and encourage registration.
- Manage the lead list, ensuring it is up-to-date and accurately segmented for targeted outreach.
- Utilize CRM systems to track interactions and report on conversion rates.
- Develop strategies to increase lead conversion and overall sales effectiveness. Analyze lead generation and conversion data to develop targeted strategies that improve sales effectiveness.
Qualifcations:
- Strong verbal and written communication skills, critical for effective client interactions.
- Proficiency in using CRM software and other sales management tools.
- Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
- Excellent interpersonal skills, with the ability to engage and persuade prospects.
- Goal-oriented and driven, with a keen focus on improving conversion rates.
- Professional and ethical conduct in handling confidential information and financial transactions.
- Self-motivated and goal-oriented.
- Demonstrated strong work ethic and reliability.
- Punctual and organized with a strong sense of responsibility.
- Excellent interpersonal skills and a positive attitude.
- Accurate and detail-oriented.
- Task-oriented and able to work efficiently under pressure.
Requirements:
- Fluent in both French and English
- Passion for fashion
- Excellent organizational and multitasking skills.
- Strong attention to detail and a proactive approach to problem-solving.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Note: Only shortlisted candidates will be contacted for an interview.
Job Type: Contract
Pay: $20.00-$22.00 per hour
Work Location: In person
