Duties and Responsibilities:
1. Create a friendly and professional environment to enhance courteous service;
ensure clean, attractive, and organized work areas
2. Intake of animals into the Humane Society
a. Vaccinate/deworm/check for tattoo/microchip, check for parasites and
any health concerns and place animals into appropriate holding
b. Collect appropriate fees or request donations to assist with the care of
animals
3. Process outgoing animals, including collecting appropriate fees/donations
requested
4. Answer phone calls and respond to customer emails
a. Route calls to appropriate resources
b. Offer appropriate advice pertaining to an alternative placement, referrals
and pet-related issues
c. Document call information
d. Respond to voicemail messages and follow up on customer calls
5. Attend to/process deceased incoming animals
a. Check for id and contact owners to notify of deceased pets
b. Assist in making appropriate final arrangements
6. Prepare, search and follow up on lost and found reports; contact potential
owners to follow up on these reports
7. Prepare and attend to Check Dailies
8. Educate the public on pet-related issues, alternative placement options,
relinquishment advice
9. Assist the Foster Care Department as needed
a. Organize supplies for foster caregivers and account for equipment loaned
b. Schedule return appointments, and health and vaccination exams for
animals in foster care
c. Vaccinate/deworm and check for parasites and any health concerns
d. Discharge animals into foster care and receive animals upon return
10. All other reasonable duties assigned by the Manager Shelter Operations and
Capacity for Care/Assistant Manager/Intake Supervisor
Standards of Performance:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when
performing job duties, as well as when representing the Winnipeg Humane
Society both inside and outside of the shelter environment.
2. High standards of customer service
3. Communicate effectively with all departments, volunteers, and customers.
4. Confidentiality is maintained on all matters pertaining to The WHS.
5. Exemplary level of care provided to all animals in accordance with The
Winnipeg Humane Society’s mission, policies, and practices.
6. Reliability and diligence in position.
