We are seeking a professional who can lead NARP Credit Card Production Support for BMO’s Credit card Platforms as individual contributor. This person will be responsible for identifying and implementing plans to ensure a quality products. Works closely with all application/BMO teams that support credit cards throughout the entire lifecycle to the change/project. Reviews and approves all Designs, development, execution, and plans for TSYS, and Credit Card Vendors Applications in various environments. Provides immediate response to production program problems.
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The Platform lead is accountable for all aspects of the Production Support team including release management, issue management, outages for all vendor platforms.
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Lead all the technical activities/assessment for all Platform related vendors.
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This is applicable to also when the Platform Lead is assigned to a Project not led by Platform.
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Supports Platform QA, e2e, UAT and other testing teams requiring Platform technical SME.
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Lead the implementation of Platform led projects for both testing and production for vendor bulletins impacting BMO
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Accountable for the Change Records related to Platform changes
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Provides support and recommendations to SA, project teams, development teams on the solutions pertaining to platform data/services and functionality.
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Supports PM’s and other leads to co-ordinate scheduled, planning for project plans for Platform scope
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Lead the Platform issue management for the assigned changes for Platform and Project teams
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Key stakeholder in all requirements sessions, system diagrams, Design reviews, provides recommendation for approval of the Platform STO/LTO
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Responsible for raising risk awareness and work with team on mitigation and being part of the solution
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Lead all activities related to SES/Data Mapping for all Platform vendor changes
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Assigned as a Production Support Lead for the following type of changes (outside of Platform led)
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Changes which have a change to Platform vendors, such as data, functionality, integration (new product, enhancements, new vendor, etc)
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Changes which are not changing or add new data, functionality, and integration, but scope is utilizing existing services/data
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API’s/real time data
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Vendor Release Management Process
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MIRT and Communication Process
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Outage management
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Change Tickets/Change Management Meetings
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RCA and Action Plans
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Conducts independent analysis and assessment to resolve strategic issues.
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Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
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Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
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Leads and implements initiatives
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Reviews, evaluates, and derives requirements for testability.
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Participates and contributes to Designs, develops, executes, and maintains testing strategies and plans to ensure stability and efficiency, enabling a seamless process.
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Recommends approaches to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank.
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Ensures the accuracy and consistency of documentation processes. Follows BMO’s SDLC process.
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Communicates the overall quality of a deliverable and ensures metrics are used to drive delivery and identify any areas of concern.
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Participates in programs/projects across the enterprise.
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Participates as an active stakeholder in every initiative, driving quality based on fact-based metrics.
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Ensures development teams’ unit testing practices are in place and confirms core criteria met prior to integrated testing delivery.
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Proactively provides improvement opportunities to the team to enhance the processes and testing practices.
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Identifies opportunities to strengthen the quality assurance capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks.
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Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
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Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
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Exercises judgment to identify, diagnose, and solve problems within given rules.
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Works independently on a range of complex tasks, which may include unique situations.
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Broader work or accountabilities may be assigned as needed.
Qualifications:
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Typically, 3-7 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
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TSYS applications knowledge including TS2, TLP, Quick Remit, Centresuite, API’s, MQ’s, etc.
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Payment Networks (Visa and MC)
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Credit Card lifecycle
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TSYS expertise for both Consumer and Commercial platforms
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TSYS/BMO integration knowledge
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Knowledge of the SDLC, testing concepts, methodologies, metrics, automated testing frameworks and BMO documentation standards.
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Understanding of BMO applications and infrastructure components.
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Problem solving skills including the ability to troubleshoot and identify problem areas throughout testing.
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Collaborate well with others. Ability to translate technical concepts into easy to understand terms.
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Able to analyze data and use testing metrics to highlight improvement opportunities.
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Technical proficiency gained through education and/or business experience.
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Verbal & written communication skills - In-depth.
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Collaboration & team skills - In-depth.
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Analytical and problem solving skills - In-depth.
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Influence skills - In-depth.
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Data driven decision making - In-depth
Salary:
$74,800.00 - $138,600.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
