We are looking for a results-oriented professional responsible for the leadership and delivery of development, implementation and evaluation of services to the business community. Reporting to the Manager, Economic Development, this position will be responsible for managing a team of business services staff within the Real Estate, Facilities and Economic Development Department including staff operating the business licensing at City Hall. The successful incumbent will be accountable for liaising with the business community including ensuring satisfaction and service levels, overseeing business licensing administration, issuing selected business permits/authorizations (including liquor and cannabis licences), taking payments and scheduling inspection activities.
Additional duties and responsibilities include: assigning, reviewing, coaching and evaluating the work of staff; providing guidance and direction to staff at critical decision points; participating in labour and employee relations matters; innovating and developing service delivery improvements to the City’s business, development and construction administration process and planning review processes; establishing and monitoring key performance indicators (KPIs); internal process review, improvement and maintenance and identifying bottlenecks, trends, emerging process issues and addressing same.
The ideal candidate will have a strong understanding of all facets of City business services from licensing and permits through to advisory services, proven leadership skills and staff management experience, superior interpersonal and customer service skills, political acumen and a track record of working effectively in a public oriented and collaborative working environment. This position will exercise considerable independent judgement in dealing with the business community and the general public regarding a broad range of business enabling services. Performs other related work as required.
