About Us
TAVANCA is a managed IT service provider (MSP) supporting local businesses across Vancouver and the Lower Mainland. Our mission is to be the unwavering technological backbone for our clients — delivering proactive, caring IT support that lets their teams focus on what they do best. We are a tight-knit, fast-moving team built on three core principles: Effective Communication, Accurate Documentation, and Unwavering Transparency.
We are growing, and growth requires someone who can make sure the engine keeps running smoothly behind the scenes. That is where you come in.
The Role
We are looking for an Operations & People Coordinator who is equally comfortable sending a polished client-facing email, coordinating a hiring process from job post to first day, and keeping a spreadsheet of timesheets spotless. You will work directly alongside our two founders — supporting them operationally, keeping the team organized, and making sure nothing falls through the cracks.
This is not a passive administrative role. We need someone who takes ownership, spots problems before they become fires, and thrives in an environment where no two days look the same. This is a fully in-office role based at our Vancouver location — we believe the best support happens when you are present, visible, and part of the day-to-day energy of the team.
What You’ll Do
People & Recruitment
- Own the full recruitment cycle: posting jobs, screening applicants, coordinating interviews, and managing the candidate experience from first contact to offer letter.
- Support the onboarding of new team members, ensuring Day 1 is seamless and everything is ready before they walk in.
- Manage time-off requests, track team availability, and maintain accurate timesheets across the team.
- Review and approve hours logged by technicians, ensuring accuracy before payroll processing.
Executive & Leadership Support:
- Manage and respond to emails on behalf of both founders, filtering, prioritizing, and drafting replies that reflect our tone and values.
- Serve as the right hand to our business partner — handling the day-to-day items that need attention so leadership can stay focused on the big picture.
- Organize internal meetings and team events: scheduling, logistics, agendas, and follow-ups.
- Coordinate travel arrangements for team members when required.
Operations & Finance
- Organize and improve internal workflows and processes, documenting them clearly so the team can operate consistently.
- Handle accounts payable (AP) invoices — tracking, processing, and following up as needed.
- Grow into accounts receivable (AR) responsibilities over time, as you build familiarity with our systems and clients.
You Are Good At
- Staying calm and organized when a dozen things need your attention at once.
- Communicating clearly and professionally in writing — you know how to strike the right tone.
- Taking initiative. You do not wait to be told. You see what needs doing and you do it.
- Being discreet. You will handle sensitive information about hiring, compensation, and team dynamics.
- Learning new tools quickly — we work in Datto Autotask, Microsoft 365, IT Glue, and Push Operations, among others.
- Balancing the needs of multiple people without dropping a single ball.
Requirements & Qualifications
- 2+ years of experience in an administrative, operations, HR, or coordinator role
- Excellent written and verbal communication skills in English
- Experience with recruitment — you have run a hiring process before, not just supported one
- Proficiency with Microsoft 365 (Outlook, Teams, Excel, Word)
- Highly organized with sharp attention to detail
- Entitled to work in Canada
- Valid driver’s licence and comfortable driving — occasional errands or team support may require it
- Experience with bookkeeping, AP/AR, or payroll software is a strong asset.
- Familiarity with IT or MSP environments is a bonus, but not required — we will teach you our world
Compensation
$25 – $32 per hour, commensurate with experience.
We pay by the hour because we believe you should be compensated for every bit of effort you put in. We also believe in a healthy work-life balance, and that starts with being fair about how we pay.
How to Apply
Send a PDF of your resume to [email protected] with the exact subject line TAVANCA Operations & People Coordinator: My Next Adventure.
In the body of your email, write two paragraphs: one describing your experience running a
recruitment process from start to finish, and one explaining how you keep yourself organized when managing competing priorities.
TAVANCA Networks provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type without
regard to race, color, religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Pay: $25.00-$32.00 per hour
Work Location: In person
