The Challenge
In the role of Keyholder, you are responsible to assist store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising and handling product shipments.
The Responsibilities
· Assists customers in the selection of merchandise, while providing information about the product, materials, technology, and functionality.
· Ensures Spiritleaf’s customer service standards are upheld by listening to customer’s wants and needs and providing product information when required.
· Maintains store appearance; assists in processing and replenishing merchandise and assist with customer service inquiries.
· Help to support and create a team environment by respecting co-workers.
· Maintain superior levels of merchandising in the store, ensuring that product displays are attractive, space efficient, and secure.
· Comply with retail policies regarding inventory control, sales procedures, etc.
· Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
· Enforce existing store standards in the absence of store manager or assistant manager.
· Ensure building security is upheld by proper use of alarm systems and store security devices.
· Ensure that store is opened and closed in accordance with hours of business.
PRODUCT KNOWLEDGE
· Is knowledgeable of trends and supports brand messaging
· Gains understanding of how merchant skills impact business and the customer experience
· Supports new hires through mentorship
· Is self-aware and focused on self-development
· Collaborates with the team during morning and closing meeting
LEADERSHIP
· Possesses strong written and verbal communication skills, strong assessment and decision-making skills
· Provides insight in relationship to the customer experience to the leadership team
· Participates in ongoing staff education and through sharing of product knowledge
What You Bring
· Cannabis knowledge and industry background
· A strong sense of personal integrity
· Excellent listening and communication skills
· Demonstrates extraordinary customer service
· Takes ownership of individual awareness of product knowledge
QUALIFICATIONS
· At least 2 years’ experience in a retail environment
· A passion for our product and changing the way the world sees cannabis
· You must be at least the minimum required legal age in your province, and be able to pass a police background check
· You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (example Alberta’s SellSafe) and be able to provide a copy of the certificate
Job Type: Part-time
Pay: $19.00-$20.50 per hour
Expected hours: 12 – 20 per week
Benefits:
- On-site parking
- Store discount
Flexible language requirement:
Shift:
Work days:
- Every Weekend
- Weekends only
Education:
- Secondary School (preferred)
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- AGLC Sell Safe Certification (required)
- Qualified Cannabis Worker (QCW) Certificate (required)
Work Location: In person
