15 Marie Labatte Road, Unit F001, Toronto, Ontario, M3C 0J1
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
We are seeking a passionate Beauty Clinic Concierge to provide exceptional clinic support and customer service for a cosmetic clinic located in Don Mills. This is an exciting new initiative for Shoppers Drug Mart and we are looking for exceptional candidates to be a part of
Location: 5 Marie Labatte Rd Unit F001, Toronto, ON M3C 0J1
What You'll Do:
Provide a comfortable client experience by anticipating common anxieties and responding accordingly, answering client’s questions and maintaining the reception area
Provide information on skin care products available for sale in clinic and facilitate retail sales transactions
Stay up to date on the latest trends and developments within the cosmetic & beauty industry
Book and manage appointments, working proactively with clinic manager and other staff to address and prevent any scheduling issues
Answer client questions and respond to electronic client queries in a professional and effective manner
Greet clients in a friendly and respectful manner and provide on-going guidance as needed
Ensure appointments remain on schedule by notifying technician or nurse of client arrivals, remaining vigilant of service delivery time and providing reminders to technicians and nurses as needed
Manage client accounts by obtaining, maintaining and updating information in client profiles
Work collaboratively with other staff to ensure smooth daily operation of clinic and outstanding experience for all clients
Ensure general tidiness of clinic, including availability of all needed supplies
Support clinic staff with other related duties as assigned or requested
What You'll Need:
Previous experience working in a fast-paced clinical aesthetic environment
Proven skills to provide information, advice and guidance to clients on beauty products and services
Keen interest in the cosmetic & beauty industry
Interest in medical aesthetic services such as dermal fillers, neurotoxins, dermal laser treatments and chemical peels
Outstanding customer service skills & ability to consistently produce positive interactions with clients
Ability to cohesively work as a part of a multi-functional team as well as under minimal supervision
Proficient in Outlook with the ability to become proficient working with medical record management software
Highly organized, detail-oriented, with strong time management capabilities
Excellent phone and in-person demeanor & friendly character
Excellent verbal and written communication skills
Flex schedule –daytime, weekends and evenings
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.