Position Type: Full-Time
Department: Clinic Solutions
Work Location: Canada
Work Arrangement: Remote, BC
Work Hours: Standard Business Hours, Monday to Friday
Travel Required: None.
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year.
The Opportunity:
The Clinical Nurse Liaison (CNL) is an integral part of the Clinic Solutions Team, responsible for the coordination and delivery of services related to patient care offered by Sentrex Health Solutions. In this role, the individual is to act as a single point of contact for physicians, clinic nurses, and patients. This role includes customized administrative and clinical support for physicians, frequently within their offices, as the CNL takes full ownership of patient onboarding and supports the ongoing needs of patients and HCPs throughout the entire treatment journey. The CNL is responsible for ensuring optimal coordination of care between HCPs, patient support programs and pharmacy, ensuring patients are provided easy access to their prescribed therapy. This role involves direct interactions with patients, insurance companies, provincial drug programs, pharmacies, and other health care professionals (HCPs) to explore and obtain coverage for prescribed medications. The Clinical Nurse Liaison may provide other services as requested by their affiliated physicians, such as injection training and patient education on disease state and medication.
A Day in the Life (What you will do here):
- Perform HCP and patient registration activities, according to protocols and applicable departmental procedures.
- Process data entry activities of pertinent information received at different points of contact during the delivery of services.
- Provide medical support to patients and HCPs, including but not limited to education on inflammatory bowel disease (ulcerative colitis and Crohn’s disease), advanced drug therapies, and disease management.
- Assist the physician with the completion of all patient support program‐specific paperwork and follow‐up on submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies to ensure patients have access to their prescribed treatments in a timely manner.
- Act as a resource to physicians who are prescribing this medication and continuous support for patients for on‐going support, renewals, and coverage changes.
- Biologic Counselling & Patient Education: Provide comprehensive counselling and health education to patients initiating or receiving advanced IBD therapies, including biologic and targeted treatments, to support understanding of therapy, administration, adherence, monitoring, and potential adverse effects.
- Facilitate communication with physicians, Patient Support Programs, or other health care professionals involved in the patient’s circle of care
- Conduct chart reviews to obtain data required required for special authorization forms
- Coordinate medication fulfillment with Sentrex Pharmacy
- Prepare for and attend extensive, specialized training sessions for specific therapies.
- In person and virtual support (including adherence support both inbound and outbound as needed).
- Review patient files prior to treatment to capture medical history.
- Document and maintain patient records to ensure treatment history is adequately captured.
- Maintains confidentiality of patient and corporate information and discusses same only with appropriate personnel.
- Administers medications (IM and SC) in a specialty clinic setting as required, and provides virtual oversight and education for patients administering home injections
- Monitors patients post injection, and documents on all activities completed.
- Adhere to professional nursing standards at all times.
- Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
- Read and review all Canadian product monographs to ensure a comprehensive understanding of each product being administered.
- Report and document Adverse Events as per training per Pharmacovigilance requirements.
- Adhere to Sentrex policies and procedures.
- Additional duties as assigned by the manager.
What you need to ensure you are set up for success:
- Minimum 2-4 years of experience of clinical experience in GI/IBD (preferred)
- Licensed RN or LPN in British Columbia
- Liability Insurance, CPR and First-Aid certification required
- ACLS certificate required
- Must hold a valid and unrestricted driver’s license
- Able to confidently deliver education including but not limited to patient self-injection education
- Experience in a critical care, emergency and acute care as strong asset
- Confident and experienced with using Excel, Outlook and Word
- Able to work autonomously with little supervision, as part of a larger remote team
- Able to travel within a set geographical boundary, adhoc
- Experience in Patient Support Programs is an strong asset
- Experience in Neurology, Immunology, Oncology, Gastroenterology or Rheumatology a strong asset
- Understanding of the pharmaceutical industry an asset
- Strong analytical and mathematical skills
- Effective interpersonal skills
- Strong organizational skills and attention to detail
- Ability to meet deadlines and be flexible with patient and HCP requirements
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Ability to communicate effectively both orally and in writing
- Adhere to Sentrex Policies and Procedures
What makes you a great fit for this team:
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
Why join Sentrex?
- We value our employees! Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- The anticipated base salary hiring range for this role is $80K to $98K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.
Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
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