Client Care Receptionist (24-Hour Emergency & General Practice Hospital)
We are seeking a compassionate, organized, and highly motivated Client Care Receptionist to join our team at a fast-paced, 24-hour emergency and general practice hospital. This role is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional client service during both routine visits and urgent situations.
Key Responsibilities
- Serve as the first point of contact for clients, providing a warm, professional, and empathetic experience
- Manage a high volume of phone calls, emails, and in-person inquiries with efficiency and accuracy
- Schedule appointments and coordinate patient flow for both general practice and emergency cases
- Triage incoming calls and communicate urgent concerns to the medical team promptly
- Process payments, invoices, and maintain accurate client records
- Support the veterinary/medical team with administrative tasks as needed
- Maintain a clean, organized, and welcoming reception area
Qualifications
- Previous experience in a receptionist, customer service, or client care role (experience in a medical or veterinary setting is an asset)
- Excellent communication and interpersonal skills, with the ability to remain calm under pressure
- Strong multitasking and organizational abilities in a fast-paced environment
- Proficiency with computers and scheduling software
- Availability to work flexible shifts, including evenings, nights, weekends, and holidays
What We’re Looking For
- A team player with a positive, can-do attitude
- Strong empathy and emotional intelligence, especially when supporting clients during stressful situations
- Attention to detail and a commitment to accuracy
- Ability to adapt quickly in a 24/7 emergency setting
What We Offer
- Competitive compensation
- Opportunities for growth and professional development
- A supportive and collaborative team environment
- The chance to make a meaningful difference in the lives of clients and patients every day
Pay: From $20.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
