Pro Shop Customer Service Associate
Eagle Valley Golf Club & Academy – Niagara Falls, ON
Do you enjoy working in a fast-paced environment where no two days are the same? Are you someone who takes pride in delivering outstanding customer service, stays organized under pressure, and enjoys being part of a team?
Eagle Valley Golf Club & Academy is looking for dependable, customer-focused individuals to join our Pro Shop team. This position is ideal for someone who enjoys helping people, has strong communication skills, and takes ownership of their work. Golf knowledge is an asset, but a positive attitude, willingness to learn, and commitment to exceptional service are even more important.
What You'll Do
As a member of our Pro Shop team, you will help create a first-class experience for every guest by:
- Greeting members and guests with a welcoming, professional attitude.
- Checking golfers in for tee times and processing payments accurately.
- Answering phones, emails, and customer inquiries.
- Promoting and selling green fees, memberships, merchandise, lessons, camps, and events.
- Assisting with merchandise displays, inventory, and retail presentation.
- Coordinating with outside operations staff to ensure smooth daily operations.
- Supporting tournaments, leagues, junior camps, and special events.
- Maintaining a clean, organized, and professional Pro Shop environment.
- Performing administrative tasks and using point-of-sale and booking software.
We're Looking For Someone Who Is
- Reliable and dependable with excellent attendance.
- Available to work a flexible schedule, including mornings, evenings, weekends, and holidays throughout the golf season.
- Committed to following through on responsibilities and supporting the team.
- Friendly, professional, and confident interacting with customers.
- Comfortable recommending products, programs, and services that enhance the guest experience.
- Organized, detail-oriented, and able to multitask in a busy environment.
- Comfortable using computers and learning new software.
- Able to remain calm and positive during busy periods.
- A team player who is willing to help wherever needed.
Qualifications
- Previous experience in customer service, hospitality, retail, recreation, or administrative support is preferred.
- Sales or retail experience is considered an asset.
- Golf knowledge or a willingness to learn the game is an asset.
- Experience handling cash and point-of-sale systems is beneficial.
- Must be legally entitled to work in Canada.
What We Offer
- A fun, energetic, team-oriented workplace.
- Employee golf privileges.
- Staff discounts on merchandise and food & beverage.
- Training and ongoing development.
- Opportunities to grow within Eagle Valley Golf Club & Academy.
- Competitive hourly compensation based on experience.
If you are someone who enjoys serving people, takes pride in your work, and wants to be part of one of Niagara's most welcoming golf facilities, we'd love to hear from you.
Please submit your resume along with a brief cover letter telling us why you'd be a great fit for the Eagle Valley team.
Eagle Valley Golf Club & Academy is an equal opportunity employer. We are committed to creating an inclusive workplace and welcome applications from all qualified individuals. Accommodations are available throughout the recruitment process upon request in accordance with applicable legislation.
Pay: $17.20-$20.00 per hour
Work Location: In person
