Are you a thoughtful clinician passionate about effective public information and patient education? Have you always wanted to curate health content that could help thousands to millions of people - in your own community, and around the world? At Thrive Health, our mission is to build software products to fundamentally improve the Canadian healthcare system for patients, their families and friends, clinicians, and healthcare staff. We are a Vancouver-based start-up founded by the former CEOs of a number of successful companies, including Crystal Decisions. Our distributed team is cross-functional and features clinical, business, technical, creative, and artistic talent.
We’re looking for an energetic, full-time Clinical Content Analyst who is passionate about effective patient education, who would enjoy working with medical experts to ensure our content makes a meaningful difference in the everyday lives of our end-users. As a member of our product management team you’ll be involved in designing, building, and running the content products that will make us succeed, using both in-house and technical tools to curate content. You will also be involved with research, testing, operations, and support as part of our hands-on approach to supporting our customers.
We would prefer a 1-year employment term, where extension and/or a permanent position would be possible in the future depending on performance and need.
As a Clinical Content Analyst, you are responsible for reviewing, suggesting, curating, and implementing content in partnership with our customers, and ensure the content we host is valuable, clear, and correct.
You will meet with customers (clinicians, administrators, clerks, patients, and more) to understand their needs, communicate their needs to the product team.
You will work closely with our internal team to ensure the correct set-up and maintenance of products used by thousands to millions of people.
Use different software programs to curate content
Draw on clinical experience and understanding of the healthcare system to ensure user and patient safety by applying clinical experience and critical thinking when curating content
Regularly reference evidence-based materials
Communicate clearly with customers and advocate for approaches that prioritize the needs of end-users/patients
Apply plain language principles to end-user-facing writing
Work closely with Product Management and User Experience to ensure relevant communications and successful products
Manage content projects and coordinate outside stakeholders, and clearly communicate ideas and concerns
Build baseline sets of clinical content using clinical understanding, evidence-based clinical resources, and engagement with experts
Clinical experience and formal training as a nurse, physician, or other regulated health profession - non-clinical individuals, please do not apply for this role
Being a team player and a life-long-learner is important to you
Clean writing-style in English
A strong patient focus and an understanding of the learning needs of our different patient personas
Strong computer user - no coding experience needed, but you will be working with a wide variety of computer programs, so proficiency with word processing software is a basic necessity
Nice to Have
Experience in writing patient-education or public health materials
Experience leading projects and balancing stakeholder input
Professionals with a background in Emergency, Critical Care or other fast-moving settings - that require comfort with uncertainty and the ability to handle details and think fast - are often at an advantage in this role; however, experience with patient education in any setting is a very big asset (e.g. Home Health, Public Health, Patient Education Programs).
Our headquarters are in downtown Vancouver and located close to designated bicycle routes, the Sky Train and Sea Bus, and many lunch-time options. We have a distributed team and are flexible, so people can work from home when needed. Applicants from across Canada who can work from home are encouraged to apply. We have competitive vacation, time off, and extended health insurance benefits. We also provide a health spending account for employees to prioritize their discretionary health spending and we support bike commuting and using public transit by covering 25% of transit passes and commuting-related bike maintenance costs. If you’re interested in making a difference, shipping great software, and learning more every year than you did the year before, then please apply with your resume.