Customer Solution Analyst
McCain Foods (Canada)
Florenceville, NB
Job Description

McCain Foods (Canada) has an opportunity for a Customer Solution Analyst within our North American Customer Service group.

The primary responsibility of the Customer Solution Analyst is to support the continuous improvement of the North America Customer Service team, including our internal customers, domestic customers in Canada and USA plus international customers. Primary tasks include leading and supporting enhancements and general work orders with GBS and other IT partners, developing, maintaining, and analyzing reporting as it relates to the Customer Service team, and performing super user responsibilities such as testing and rolling out new enhancements and capabilities.

The Customer Solution Analyst will also document SOPs and lead and support process improvement initiatives with the Customer Service team. She/he will have significant ability to share and receive best practices with our order management partners around the globe. A perfect balance between business knowledge and analytic skills is a must have.

This role reports to the Manager, Customer Service Canada and International. This position will be located in our Florenceville-Bristol, NB office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops/designs, maintains, and analyzes reporting
Weekly / Monthly / Ad Hoc
On Time Shipment (OTS)
Fill Rate
On time Full (OTF)
Project Lead for GBS Work Orders
Super User, supports the Customer Service team in resolving any system and process related breakdowns
Identifies, gathers and interprets relevant data to assist with root causes analysis and problem resolution
Develops and distributes Management Report Summaries to distribute to appropriate stakeholders
Provide analytical support for projects, new processes, and proposals
Support adhoc Data Mining and Reporting Requirements for Customer Service team
Train and support Customer Service team as it relates to the systems and reporting tools we use, including more advance office suite capabilities.
Provide periodic training to Customer Service team for report interpretation, process and system implementation and retraining as needed.

EDUCATION
Must have: Undergraduate degree in Supply Chain, Information Systems, Business, or Finance, or equivalent experience.

REQUIRED COMPETENCIES AND EXPERIENCE

Broad range of computer skills encompassing SAP, spreadsheet, and statistics applications
Must be proficient in Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint)
Analytical - capable of understanding and explaining work processes, making recommendations for effective improvements to those processes. Able to investigate issues and conduct root cause analysis to solve problems.
Strong communication skills
Understanding and exposure to SAP transactional research and error resolution
Familiar with Customer Service, Transportation, Warehouse, and Invoicing/Documentation concepts
Excellent leadership abilities, interpersonal and relationship management skills; strong team player.
Excellent written and verbal communication skills.
Demonstrated ability to successfully operate in a dynamic environment.
Ability to work with speed and accuracy while being detail-oriented.

PREFERRED BUT NOT REQUIRED COMPETENCIES AND EXPERIENCE

Project Management Skills
Continuous improvement/Lean experience and training

THE LOCATION

This role is located in our Florenceville-Bristol, NB office location. We have several McCain facilities in Florenceville: Office locations for Global function groups as well as North American Regional groups, two manufacturing plants, Global Information Technology Center, Potato Processing Technology Center, McCain Produce, McCain Fertilizer.
Florenceville is located along the banks of the beautiful Saint John River Valley.
It is also known as the French Fry Capital of the World and the founding place of McCain Foods.

WHY SHOULD YOU APPLY?

We are looking for driven individuals who have a bias for action and continuous improvement.
This is a great opportunity to further your career in Supply Chain.

CompanyMcCain Foods (Canada)

Grow with Us! Farmers understand the recipe for healthy growth: good soil conditions, lots of nutrients, room to grow and a little loving care. We use only farm-fresh ingredients in all of our quality food products and it is our unwavering commitment to quality, freshness and innovation that has allowed us to grow into a global leader in providing quality food products to our customers. McCain Foods understands the recipe for healthy growth within our organization: great working conditions, a rewarding environment, room to grow and a little loving care. McCain Foods – Grow with Us!

  • McCain Foods is an EEO Employer that welcomes and encourages applications from people with disabilities. Accommodations, up to the point of undue hardship, are available on request for candidates taking part in all aspects of the recruitment process.
Function

Supply Chain

State/Province/RegionNew Brunswick
Job Expires

02-Sep-2019